Public Transport Services Manager

Malvern Hills; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in Hereford is seeking an experienced professional to lead the development and delivery of a public transport strategy, with a focus on enhancing services and promoting public transport usage. The candidate will manage the Public Transport Services team and cultivate strong partnerships with stakeholders. Ideal qualifications include experience in public transport management, leadership skills, and a degree in a relevant field. Competitive salary and generous benefits package offered.

Benefits

Competitive salary

Generous holiday entitlement

Contributory pension

Flexible working options

Employee Assistance Programme

Qualifications

• Proven experience in managing public transport services.
• Demonstrated leadership and people management experience.
• Strong background in partnership working.

Responsibilities

• Lead the development and delivery of a public transport strategy.
• Manage the Public Transport Services team effectively.
• Oversee planning and delivery of public transport projects.

Skills

Leadership

Stakeholder engagement

Project management

Team building

Data-driven decision-making

Education

Degree in Transport Planning, Public Administration, or Business Management

Job description

Responsibilities

• Permanent role with a local authority involving leading the development and delivery of a public transport strategy. The aim is to create a smart, integrated, and sustainable network that serves the needs of residents and visitors. The focus will be on increasing patronage, improving connectivity between rural and urban areas, and fostering strong partnerships with operators and stakeholders.
• Develop and implement strategies to enhance the county's bus network, ensuring integration with rail and other transport modes.
• Lead and manage the Public Transport Services team, providing supervision, support, and professional development.
• Build and maintain strong relationships with bus operators, community transport providers, and key stakeholders.
• Oversee the planning and delivery of public transport projects, ensuring compliance with budgets, timelines, and quality standards.
• Use data-driven insights to improve service reliability, frequency, and accessibility across the network.
• Promote public transport within the council and the wider community, raising awareness and encouraging usage.

Qualifications and Experience

• Proven experience in managing public transport services or similar transport‑related projects.
• Demonstrable leadership and people‑management experience, including team building and staff development.
• Strong background in partnership working and stakeholder engagement.
• Experience in project management, including planning, delivery, and evaluation.
• Familiarity with local authority operations and governance processes; degree or equivalent qualification in Transport Planning, Public Administration, Business Management, or a related field.
• Professional membership of a relevant body (e.g., Chartered Institute of Logistics and Transport) is desirable.
• Project management qualification (e.g., PRINCE2) is advantageous.

Benefits

• Competitive salary, generous holiday entitlement, contributory pension, and staff benefits scheme.
• Pension Scheme Enrolment in Local Government Pension Scheme (LGPS).
• Generous Annual Leave: 31 days pro rata plus bank holidays; additional 10 days can be purchased.
• Flexible working: flexi‑time, job‑share, part‑time hours and, in some instances, home working.
• Employee Assistance Programme: 24/7 access to support and counselling.
• Payment of professional membership fees.
• Pick your perks – access to a range of retail, leisure, holiday, and health benefits, including savings, cashback, and discounts.