Public Area Attendant

Hoxton Hotel Group; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality firm in London is seeking a Public Area Attendant to join their team. The role involves cleaning and servicing public areas to ensure brand standards are met. The ideal candidate should have strong communication skills and the ability to thrive in a fast-paced environment. This position offers competitive pay, 28 days of holiday, health benefits, and opportunities for career progression.

Benefits

Competitive salary

28 days holidays

Health cash plan

Mental health support

Retail and hospitality perks

Free meal during shift

Discounts across Ennismore family

Opportunities to progress

Regular team events

Enhanced family leave

Annual diversity calendar

Qualifications

• High level of verbal and written communication skills.
• Ability to build relationships with colleagues and customers.
• Experience working in a fast-paced environment.

Responsibilities

• Responsible for cleaning and servicing public areas.
• Report maintenance defects in public areas.
• Ensure public areas adhere to brand standards.
• Maintain Health & Safety standards.
• Provide high levels of customer care.

Skills

Verbal communication skills

Written communication skills

Computer skills

Relationship building

Fast-paced work experience

Job description

Public Area Attendant – The Hoxton

Apply for the Public Area Attendant role at The Hoxton.

We are looking for a Public Area Attendant to join the team at The Hoxton, Shepherd’s Bush. The Hoxton Shepherd’s Bush is our fourth London location, located in the heart of Shepherd’s Bush, in an eclectic and diverse neighbourhood. It offers 237 playfully designed bedrooms, an all‑day restaurant – Chet’s, a large open lobby with vintage seating and cosy corners, a central wraparound bar and terrace, and easy access to West London.

What you’ll do

• Be responsible for the cleaning and servicing of public areas, ensuring they are always cleaned to brand standards and well presented.
• Report any maintenance defects in public areas and back of house through KnowCross.
• Ensure that all public areas adhere to all brand standards and quality audit standards.
• Clean and maintain exterior areas of the hotel including guest entrances and loading bay areas.
• Oversee the delivery and collection of linen and terry on a daily basis.
• Stock linen and housekeeping supplies on guest floors and in stores, ensuring storage areas are clean and well maintained.
• Ensure guest floors are clean and well maintained at all times.
• Assist with other tasks to support the housekeeping team as required.
• Maintain Health & Safety standards and report any breaches to the Head Housekeeper.
• Handle cleaning materials correctly and be fully aware of COSHH regulations.
• Attend all required training sessions.
• Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• Provide the highest level of customer care, offering a friendly, helpful, and responsive service to our guests.
• Assist in cleaning of public areas and back of house areas as required.

What we’re looking for

• High level of verbal and written communication skills and competent computer skills.
• Ability to build relationships with colleagues and customers.
• Experience working in a very fast‑paced environment.

What’s in it for you

• Competitive salary.
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and access to many wellbeing benefits.
• A confidential hotline and network of mental health first aiders for support.
• Retail and hospitality perks through partners.
• Free night at The Hoxton and a meal for two when you first start.
• Food provided during your shift.
• Discounts across the Ennismore family for you and your loved ones.
• Free night at The Hoxton every year and extra perks when you hit milestones.
• Opportunities to progress within a global family of brands.
• Training and learning academies to broaden your skillset and development.
• Extra time off to volunteer with partner charities.
• Regular team gatherings, drinks, and bi‑annual parties.
• Enhanced family leave when expanding your family.
• An annual diversity and inclusion calendar of events.

Referrals increase your chances of interviewing at The Hoxton by 2x.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Hospitality