Property Manager

Student Castle Limited; Brighton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading property management company in Brighton is seeking a dedicated Property Manager. This role involves managing teams, overseeing student accommodation operations, and providing excellent customer support. The ideal candidate should have strong communication skills, relevant experience in property management, and the ability to work in a fast-paced environment. This position offers a full-time contract with numerous employee benefits including annual leave, a bonus scheme, and health initiatives.

Benefits

33 Days of Annual Leave including Bank Holidays

Discretionary Bonus Scheme

Health and Wellbeing Initiatives

Virtual GP Access

Health Cash Plan

Company Paid Sick Leave

Enhanced Maternity/Paternity Pay

Maternity Wardrobe Support

Gift at the Birth of Your Baby

Day Off for Your Child’s First Day at School

Me Day

Access to Deals & Discounts

Career Celebration Awards

Qualifications

• Experience in PBSA/ University Accommodation Sector/ hospitality/ BTR.
• Able to respond to student needs effectively.
• Experience in managing teams and operations.

Responsibilities

• Manage administration, housekeeping, maintenance and security teams.
• Provide customer support and pastoral care.
• Ensure financial administration procedures are followed.
• Recruit and train new staff members.

Skills

Strong communicator and relationship builder

Ability to work in a fast-paced environment

Organizational skills and multitasking

Meticulous attention to detail

Education

Degree level qualification in a related field

Job description

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About Us

Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents.

We are seeking a dedicated professional to fill the position of Property Manager for our Brighton Property.

Key Duties & Responsibilities

Office Administration

• Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
• Maintain a close relationship with other Student Castle/ Capitol Students sites management teams, suppliers, and business partners.
• Develop, review and update office documents as necessary.
• Manage staff holidays and sickness logs.
• Manage timesheets and ensure correct hours are submitted to payroll.
• Respond to student requests and queries on generic site email address.
• Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
• Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.
• Ensure that spending and revenue meets budgetary targets.
• Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
• Manage any nomination agreements that are in place.

Customer Care and Pastoral Support

• Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
• Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life.
• Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy.
• Organise social events with student input.
• Monitor social media and regularly update all social media streams.
• Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.

Business Development

• Arrange and perform sales viewings for prospective customers.
• Promote the business at university open days.
• Utilise online materials and social media to promote the Capitol Students and Student Castle brand.
• Develop and implement new marketing strategies.
• Build and maintain close relationships with universities and other educational establishments.

Facilities Management Support

• Log and inform facilities team of maintenance issues.
• Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
• Liaise with contractors for maintenance issues unable to be dealt with in house.
• Advise students of works to be carried out and access to rooms being required.
• Ensure servicing and maintenance records are kept up to date.
• Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements.
• Work with FM team to explore new options for maintenance and service partners.

Other Duties

• Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.
• Perform and document regular inspections of student flats.
• Manage summer deep clean and maintenance programme of works.
• Recruit new staff members to all departments as necessary.
• Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.

Experience & Skills

• A degree level qualification in a related field is desirable
• PBSA/ University Accommodation Sector/ hospitality/ BTR Experience
• Strong communicator and relationship builder
• Able to work in a fast-paced and often reactive environment
• Work effectively as an individual and as a team player
• Be extremely organized with the ability to multi-task
• Meticulous attention to detail

Why Join Our Team

• 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
• Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
• Health and Wellbeing Initiatives: Your health matters to us.
• Virtual GP Access: Easy and convenient healthcare at your fingertips.
• Health Cash Plan: Taking care of your health expenses.
• Company Paid Sick Leave: We support you during challenging times.
• Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
• Maternity Wardrobe Support: Looking and feeling great during pregnancy.
• A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
• Entire Day Off for Your Child’s First Day at School: Cherishing important moments.
• Me Day: Take a break, you've earned it.
• Access to Deals & Discounts: Enjoy exclusive perks.
• Career Celebration Awards: Recognizing your achievements along the way.

More details and eligibility criteria will be shared with the successful candidate!

Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management