Property Administrator

LRG; Camberley; On-site; GBP 32,000; Full time

Job summary

A leading property company in Camberley is seeking a Property Administrator to provide excellent service to tenants and landlords. You will manage inquiries, ensure efficient tenancy processes, and liaise with contractors. Ideal candidates should have strong communication skills and attention to detail. The position offers a competitive salary and chances for career advancement within a supportive team environment, with hybrid working opportunities after probation.

Benefits

Competitive base salary

Quarterly and yearly awards

Generous holiday allowance

Staff discounts

Responsibilities

• Act as the main point of contact for tenants and landlords.
• Handle inquiries, booking appointments, and ensuring a smooth tenancy process.
• Communicate tenant maintenance requirements and offer resolutions.
• Log notes and update all parties via phone, email, or text.
• Collaborate with the property management team for compliance.
• Manage check-out processes and communicate effectively.

Skills

Excellent written and verbal communication skills

Professional telephone manner

Organisational skills

Time management

Attention to detail

Job description

This range is provided by LRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

Job Title: Property Administrator

Location: Camberley

Brand: LRG

Salary: £31,500 OTE inclusive of commission

Hours: Monday-Friday 9am-5.30pm

Hybrid working model offered after successful completion of a 6 months probation period.

About LRG

LRG is an award‑winning national property company, undergoing exciting growth phases and offering tailored training and development programmes at all levels. With over 300 branches across England and Wales, we have a reputation for perfection and for delivering an outstanding customer experience. Investment in people is core to our culture, providing opportunities for driven individuals to advance their careers within the company.

Job Summary and Key Responsibilities

Reporting to the Team Manager/Head of Centre, Romans are seeking a Property Administrator to join our dynamic team in Camberley. While experience is beneficial, it is not essential. You will play a pivotal role in ensuring customers receive the highest level of service and support, acting as the main point of contact for tenants and landlords, handling inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.

Key Responsibilities

• Provide excellent telephone and written communication throughout the tenancy.
• Accept and understand tenant maintenance requirements, offering a triage service to attempt issue resolution.
• If unresolved, communicate the issue to the landlord with a solution and arrange works with a dedicated contractor.
• Update all parties regularly via phone, email, or text, and log notes.
• Make regular “well‑being” calls to the landlord.
• Collaborate with the property management team to ensure all works are completed, invoiced within 21 days, and that customers are updated on progress.
• Ensure mandatory compliance/legislation is in place on all properties and that company processes are followed when not.
• Work with the Property Visit Clerks to ensure all properties are inspected as required and that landlords and tenants receive communication in line with company policy.
• Place calls to all managed landlords and tenants two weeks prior to vacation to explain the check‑out process and timelines.
• Handle non‑managed deposits that are part of the No Deposit Scheme.
• Ensure the check‑out process is followed and communication sent via the Depositary site.
• Work with team leaders, head of centres, and the branch network to understand reasons for any lost units.
• Maintain high levels of communication with internal and external customers.

What Are We Looking For

• Excellent written and verbal communication skills.
• Professional telephone manner.
• Organisational skills, time management, and attention to detail.

What We Can Offer You

• Opportunity for a proven track record of career growth and advancement within the company.
• Market‑leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• A supportive and collaborative team environment.

Benefits

• Competitive base salary and additional incentives.
• Quarterly and yearly awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by one day per year based on service.
• Excellent parental leave and newly introduced fertility policy.
• Staff discounts.

LRG is an equal‑opportunity employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the real estate industry.

LRG does not engage the services of recruitment agencies for this role. All openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or referrals from recruitment agencies, and such submissions will not be considered.