Product Owner

Fluxys SA; Cambridge; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading energy services provider is seeking a Product Owner in Cambridge. The role involves engaging directly with enterprise clients for support and onboarding, translating business needs into actionable requirements, and staying updated on market changes. Ideal candidates possess strong communication skills, experience in energy markets, and a commitment to service excellence. Attractive benefits include flexible working, health insurance, and opportunities for career progression in a sustainable energy future.

Benefits

25 days' holidays

Annual discretionary bonus

Company pension scheme

Private health insurance

Flexible working hours

Remote working options

Employee assistance program

Casual dress policy

Cycle-to-work scheme

Access to Cambridge University Botanic Gardens

Monthly team lunches

Qualifications

• Experience engaging directly with enterprise customers for onboarding and support.
• Knowledge of energy markets and trading.
• Ability to communicate effectively between technical and business stakeholders.

Responsibilities

• Engage with customers to provide support and feedback.
• Onboard and train new PowerTrak customers.
• Share business context and translate needs into actionable requirements.
• Stay informed on market and regulatory changes and analyze business requirements.

Skills

Customer support engagement

Experience in energy markets

B2B communication

Business software delivery

Agile development practices

Job description

GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.

Our software and services are used by some of the largest energy companies in the world operating 24 hours a day 365 days a year. For more background on GMSL see https://www.gmsl.co.uk

As a Fluxys group company it is our mission to contribute to a sustainable energy future and our passionate teams secure reliable and affordable energy flows into the European market.

For our office located in Cambridge we’re looking for a Product Owner (m/f/x).

Job purpose

IT is a core part of GMSL’s business. We work closely with our software teams on our SaaS and B2B messaging solutions as well as supporting the day-to-day networking and systems you’d expect to find in most organisations.

Your responsibilities

Once you have gained a solid understanding of the complexities of UK and European energy market rules, the role will include the following responsibilities:

• Customer support – Engaging with customers, coordinating resolutions, capturing feedback and sharing this with the Product team, keeping customers updated and offering support with new functionality.
• Customer onboarding – Primary technical contact for PowerTrak customers, training new customers to use the system effectively, supporting required integrations and facilitating internal communications to set-up market connections.
• Domain Expertise – Sharing business context with Product team, making recommendations to translate needs into actionable requirements for the team, providing clear and constructive feedback during product development, completing user acceptance testing before new functionality is released to customers.
• Business Analysis: Staying informed on upcoming market and regulatory changes, analysing, defining and communicating business requirements to the team, collaborating with the Product Manager to develop longer-term strategy.

About you

We are looking for candidates with the following experience, but you don’t need to tick all the boxes as training will be provided:

• Experience engaging directly with enterprise customers for onboarding, training, and support (a core part of this role)
• Experience of working in energy markets and/or trading, ideally with exposure to power scheduling in European markets
• Confident in communicating between technical and business stakeholders, preferably in a B2B or enterprise environment
• Experience in defining and delivering complex business software products (not just energy)
• Driving continuous improvement of development practices within an agile framework (e.g. XP, Scrum, Kanban)

This role requires the following skills:

• Credibility – Demonstrates expertise and builds trust when engaging with enterprise-level B2B customers
• Communication – Communicates across business, product and technical domains with the technical team, internal users, and customers
• Organisation – Organises and prioritises work across short-term and long-term goals
• Commitment – Demonstrates focus and diligence in maintaining GMSL’s reputation for meeting our customers’ needs and providing excellent customer service
• Collaboration – Works within small teams and build good team working relationships

Why should you apply?

Salary will be reflective of your level of experience – please outline your salary expectations in your application. Additionally, we offer a very attractive package of benefits including 25 days’ holidays, annual discretionary bonus scheme, Company pension scheme (6% employer contribution), private health insurance, flexible working hours and remote working, employee assistance program, casual dress and a relaxed environment, loyal service award, cycle to work scheme, fresh fruit and great coffee, free access to Cambridge University Botanic Gardens, monthly team pub lunches.

But above all:

• Contribute and innovate towards a carbon‑neutral world
• Develop and shape a brilliant career in a fast‑growing international group
• Showcase your strong appetite to contribute towards an array of dynamic projects that challenge your intellect

Send us your CV and covering letter. Upon receipt we will share with you some screening questions to help us evaluate your technical expertise.

GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.