Principal Support Engineer Services

Wärtsilä Corporation; Poole; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An innovative technology company in the UK is seeking a Principal Support Engineer for their Water & Waste product lines. This role involves leading technical support, mentoring service teams, and contributing to product improvements. The ideal candidate will possess a comprehensive engineering background and strong communication skills. A degree in Engineering is preferred, along with familiarity with electrical systems and process drawings. The position offers hybrid working arrangements tailored to the right individual.

Qualifications

• A comprehensive electrical/mechanical engineering background incorporating a basic understanding of electrical control systems.
• Fluency in English is required.
• Experience with P&ID and process flow drawings.

Responsibilities

• Lead technical support activities across all Water & Waste product lines.
• Mentor service teams and contribute to product improvement initiatives.
• Provide recommendations for the improvement of products and operational procedures.

Skills

Electrical engineering

Mechanical engineering

Problem-solving

Communication

Cost awareness

Education

Degree or Master’s level in Engineering

NVQ3 in commissioning & installing electro-mechanical systems

Tools

Siemens

Mitsubishi software control systems

Job description

Company Overview

Wärtsilä is an innovative technology company known for being a forerunner in Marine and Energy markets. Every day we, Wärtsilians, put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game‑changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

Water and Waste business unit (WAW) is a true end‑to‑end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment, freshwater generation solutions for passenger vessels, conventional waste management and ballast‑water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond‑compliant operations for our marine customers.

We want to transition the world towards a cleaner future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future‑oriented talent – want to join the ride?

Role Overview

The Principal Support Engineer, Services is responsible for leading technical support activities across all Water & Waste product lines, providing expert guidance to service teams, supporting commissioning and warranty cases, and acting as a product specialist. The role includes mentoring, training, and contributing to product improvement initiatives, while ensuring compliance with health, safety, and quality standards.

Note we are not considering an international relocation at this time, you must already be authorised to work in the UK without sponsorship.

We are headquartered from Poole, Dorset and can offer an element of hybrid working in this position.

Key Responsibilities

• Proactively feedback product issues and ideas for product improvement to the Engineering department
• Use complex problem‑solving skills and robust and clear thought processes with input from the Product Owner when required
• Suggest new ways of working and/or processes to the relevant people and assist in implementation
• Support the delivery of high standard and accurate service reports from field engineers with mentoring and guidance as required
• Assist the engineering department and customers with mechanical and electrical installation, planning & design
• Provide recommendations for the improvement of products, specifications, installation, and operational procedures —
• Represent the company's interests while interacting with vessel/shipyard staff or the classification society in a professional and polite manner
• Be familiar with and comply with the company’s policies that are relevant to health, safety, and environmental matters
• Proactively promote the purchase of spares packages, service agreements and upgrades to support increased customer satisfaction and minimise equipment downtime
• Adopt new company policies, procedures and tools in a timely manner and with a positive attitude
• Work in a manner that promotes the company’s values
• Management may require other similar or related duties at certain times, which are outside the terms of this job description
• Take ownership of self‑development outside of the Water & Waste product portfolio to include environmental legislation and class society information to enhance overall industry understanding
• Membership to professional and/or technical institutions if necessary

Qualifications

• A comprehensive electrical/mechanical engineering background incorporating a basic understanding of electrical control systems
• Understanding of electronic and PLC control systems; basic understanding would be an advantage, including Siemens, Mitsubishi software control systems
• Must have a full understanding and ability to follow P&ID drawings, process flow drawings and complex electrical drawings
• Qualifications in marine engineering to HNC or HND level or NVQ3 in commissioning & installing electro‑mechanical systems
• Excellent communication skills, verbal and written, self‑motivation and demonstrable high customer care standards
• Demonstrate cost awareness & effectiveness
• Fluency in English is required

Education

• Preferably educated to Degree or Master’s level in Water/Wastewater Engineering, Mechanical, Electrical, or Chemical Engineering
• Candidates with a time‑served apprenticeship and a relevant HNC or HND qualification will also be welcome to apply

EEO Statement

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.