Post Room Operative

Ballymore Group; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A property development company is seeking a Post Room Operative at Embassy Gardens in London. The role involves managing deliveries, ensuring compliance with health and safety regulations, and providing excellent customer service. Ideal candidates will have a positive demeanor and be able to work both independently and as part of a team. This permanent position offers an early and late shift pattern with a contract of 42 hours per week. Apply now for an opportunity to join a dynamic team.

Qualifications

• Experience in a residential post room/loading bay environment is beneficial.
• Positive, enthusiastic, and self-motivated outlook required.
• Ability to work both independently and as part of a team.

Responsibilities

• Manage delivery/dispatch requests in a professional manner.
• Implement Health & Safety for loading bay operations.
• Liaise with the Shift Manager and Concierge as needed.
• Maintain cleanliness and safety in the loading bay.
• Assist residents with parcel issues.
• Audit parcels monthly and build positive courier relationships.

Skills

Customer service

Self-motivated

Teamwork

Job description

We're now recruiting for a Post Room Operative to join us at Embassy Gardens.

What you should know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Post Room Operative to join us at Embassy Gardens in contributing to our vision.

Important to note

Hours: Early - 8:00 - 17:30 & Late - 11:30 - 21:00

Shift Pattern: Rota across Monday to Saturday

Contract: 42 hpw/permanent

What you'll do

• To ensure that all delivery/dispatch requests and enquiries (both in person, via email and by telephone) are dealt with efficiently in a timely and professional manner adhering to the relevant process and movement log sheet on every occasion.
• To implement Health & Safety for loading bay operations, adhering to current standard operating procedures and legislation.
• To ensure the loading bay is secured at all times with any unauthorized access challenged & dealt with in an appropriate manner.
• To liaise with the Shift Manager and FCC/Concierge at all times in relation to requests for deliveries to & from the site via the loading bay and advising on available windows for deliveries/dispatches.
• To ensure that all deliveries/dispatches are carried out in a timely and professional manner at all times.
• To be a part of the Estates Team maintaining the policies, company rules and quality of Ballymore Asset Management Ltd.
• To carry out regular checks to ensure the loading bay area is kept in a clean, safe and free from hazard environment. Any fluid spills are to be attended to immediately.
• To ensure all hazardous deliveries, such as chemicals for plant rooms, are dealt with as detailed in the specified SOP/local instruction. In any case where there is a high risk due to the nature of the delivery – the Facilities Manager/DSOM is to be notified for guidance/assistance. – DSOM Position no longer in existence.
• To ensure that the ‘No Smoking’ policy is adhered to at all times, (especially delivery drivers). No food or drink is to be consumed in or around the loading bay.
• Help residents with parcels if needed.
• Help cover concierge breaks if needed.
• Able to give full audit of Parcels monthly.
• Build a positive relationship with courier companies.

What you'll need to be successful

• Experience in a residential post room/loading bay environment will be beneficial but not essential.
• Have a positive, enthusiastic and self-motivated outlook, with high levels of customer service.
• Demonstrate the ability to work on your own initiative whilst working as part of a team.

What now?

Very simply - Apply!

Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and so we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome!

Updates on applications made via our job boards will be provided over a 1–2 week period from the date of submission.

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Ballymore operates as an equal opportunities employer.