Post Office Counter Clerk

Whsmithcareers; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A trusted retail brand is looking for a Post Office Counter Clerk in Greater London. This role involves delivering excellent customer service, managing queues, and working as part of a supportive team. Candidates should show a passion for helping customers and possess good communication skills. The job offers flexibility, employee discounts, and a welcoming workplace culture. Ideal for those eager to contribute to a cherished British brand during an exciting growth phase.

Benefits

In-store employee discounts

Flexible shifts

Employee assistance programme

Company pension

Qualifications

• Passionate about delivering exceptional customer experiences.
• Confident in team communication.
• Motivated to achieve company goals.

Responsibilities

• Provide exceptional customer service.
• Manage customer queues and services.
• Support team members and maintain governance.

Skills

Customer service

Team collaboration

Attention to detail

Communication

Adaptability

Job description

Post Office Counter Clerk

16 hrs per week - must be flexible and available to work any day in the week including Saturdays

We pay in line with UK age‑related minimum and living wage rates – so your pay will depend on your age group. Please see below:

• 16‑18 years: £7.57
• 18‑20 years: £10.03
• 21+ years: £12.25

To be employed in this role you must be over the age of 18 and complete a safeguarding check.

3-Day Post Office Counter Training

Covers Introduction, Processes, Practical Skills & Systems

Training may take place at a different location – flexibility required!

With a rich heritage and a new name, TGJones the fresh face of a much‑loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.

About the role

As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include;

• Delivering an exceptional customer service to all customers
• Managing queues and ensuring that customers can access the services they need quickly and simply
• Meeting high standards of governance and attention to detail
• Being part of a team and supporting colleagues

About you

• A passion for customers, having an exceptional experience in store
• Confidence in communicating within the team
• Motivation to achieve fantastic results and standards
• Adaptability to meet company requirements and goals

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Company benefits for our store colleagues include in‑store employee discounts, generous third‑party discounts, employee assistance programme, flexible shifts, company pension, and much more!

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you – you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!

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