Platform Customer Success Manager — Growth & Adoption

Applied Intuition Inc.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a Platform Customer Success Manager in Greater London. This role is crucial in maximizing customer satisfaction and product adoption across various accounts. Responsibilities include serving as the main point of contact for clients, providing expert guidance on product usage, and collaborating with various teams to meet customer needs. Candidates should have 2-3 years of relevant experience, excellent communication skills, and a passion for customer success, ensuring a positive impact in a fast-paced environment.

Benefits

Competitive compensation

Flexible paid time off

Comprehensive health benefits

Professional development opportunities

Employee Resource Groups for community support

Qualifications

• 2-3 years of work experience supporting a technical product, preferably SaaS.
• Strong communication and customer-centric skills required.
• Ability to handle a high volume of inquiries efficiently.

Responsibilities

• Drive increased product adoption across various accounts.
• Serve as a primary contact for inbound customer inquiries.
• Provide expert guidance and solutions to enhance customer satisfaction.

Skills

Excellent communication skills

Customer-centric attitude

Strong problem-solving skills

Ability to manage customer inquiries

Team player

Technical product knowledge

Education

2-3 years of experience in SaaS or technical support

Tools

HTML

SQL

Job description

A leading technology firm is seeking a Platform Customer Success Manager in Greater London. This role is crucial in maximizing customer satisfaction and product adoption across various accounts. Responsibilities include serving as the main point of contact for clients, providing expert guidance on product usage, and collaborating with various teams to meet customer needs. Candidates should have 2-3 years of relevant experience, excellent communication skills, and a passion for customer success, ensuring a positive impact in a fast-paced environment.