Planned Works Coordinator

Inside Housing Management; Oldham; Hybrid; GBP 28,000; Full time

Job summary

A property management firm in Oldham is seeking a Planned Works Co-ordinator to join their team on a full-time permanent basis. The role involves supporting complex repairs through effective resource management and excellent customer service skills. Candidates should be organized, have strong time management abilities, and be familiar with databases and CRM systems. The position offers a competitive salary of £27,315 annually and a flexible hybrid working arrangement.

Benefits

Competitive salary

27 Days Holiday + Bank Holidays

Pension Contributions up to 9%

Healthcare Cashback Plan

Employee Assistance Programme

Qualifications

• Experience of working in a customer-focused environment.
• Ability to work methodically, follow agreed procedures, and accurately record data.
• Knowledge of managing Housing Health and Safety Rating Systems (HHSRS) cases.

Responsibilities

• Support the delivery of complex repairs by delivering effective resource management.
• Work within agreed performance targets and manage work scheduling.
• Maintain accurate records and work under pressure.

Skills

Customer service skills

Organizational skills

Time management skills

Working with databases

Experience with CRM systems

Experience of scheduling work

Education

Educated to NVQ II or equivalent GCSEs

Tools

Microsoft Office

Job description

We are seeking four Planned Works Co-ordinators to join our team in Oldham on a full-time permanent basis, to help support with the delivery of complex repairs by delivering effective resource management.

We recognise that flexibility is essential for this role, so we are able to offer a hybrid working arrangement consisting of three office-based days and two days of remote work.

About the role

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only have great customer service skills, but you will also be highly organised with excellent time management skills.

Key essential requirements of the role

• Experience of working in a customer-focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases and Customer Relationship Management (CRM) System.
• Experience of using Microsoft Office, including Word and Excel.
• Educated to NVQ II or equivalent GCSEs.
• Experience of scheduling work.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.
• Knowledge of managing HHSRS, (Housing Health and Safety Rating Systems), cases.

Desirable requirements

Guinness Property have an outstanding benefits package to reward hard work and commitment to our values, this includes:

• Competitive salary of £27,315 per year.
• Hours of work are Monday to Friday 8:00am - 5:00pm on Monday - Thursday & 8:00am - 4:00pm on Friday.
• 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service.
• Healthcare Cashback Plan.
• Pension Contributions – up to 9% matching contributions.
• 3 x Life Assurance.
• Employee Assistance Programme, which includes access to face-to-face counselling, a stress helpline and tax, fitness, and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure, and days out.

If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.