Planned Care Quality Administrator

Epsom Sthelier; United Kingdom; On-site; GBP 29,000 - 32,000; Full time

Job summary

A prominent healthcare provider in the UK is seeking an Administrator to assist in delivering high-quality patient care through dedicated support to the governance team. Responsibilities include coordinating meetings, maintaining risk management databases, and supporting clinical audits. The ideal candidate must possess strong communication skills, proficiency in Microsoft Office, and relevant patient administration experience. The role offers a permanent, full-time contract with a competitive salary ranging from £29,651 to £31,312 annually.

Qualifications

• Experience in patient administration systems.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with administrative duties to support the development and implementation of governance processes.
• Coordinate and minute governance meetings.
• Maintain a comprehensive electronic filing system.

Skills

Proficiency in Microsoft Office (Word, Excel, Outlook)

Strong communication skills

Organizational skills

Independent work capability

Experience with patient administration systems

Education

GCSEs in English and Maths (or equivalent)

NVQ 3, or equivalent

Tools

Datix or similar risk management systems

Job description

Job Summary

The post holder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to the quality co-ordinator/co-ordinators supporting continuous quality improvement.

Main duties of the job

They will support all administrative and clerical requirements relating to the development and implementation of governance processes (including clinical, non-clinical and corporate) within the Division to ensure that the Trust has a comprehensive framework to continuously monitor and improve the quality of care provided.

About Us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Details

Date posted 09 January 2026

Pay scheme Agenda for change

Band Band 3

Salary £29,651 to £31,312 a year Pa incl HCAS Outer pro rata

Contract Permanent

Working pattern Full-time

Reference number 343-7485353-FM-SC-VCG

Job locations Cross site
Wrythe Lane
Carshalton
SM5 1AA

Job Description

Job responsibilities

• To work as part of a directorate management team assisting the quality co-ordinator/co-ordinators and Divisional Clinical Quality Lead with clerical and administrative duties to support the development and implementation of governance processes (including clinical, non-clinical and corporate) within the directorate
• To co-ordinate and minute Divisional and Speciality governance meetings ensuring the timely circulation of agendas, minutes of meetings and action notes
• To enter risk management assessments as agreed on the Trust risk management database and maintain a comprehensive file of risk management assessments
• To submit datixs when required
• To ensure that, at all times, the Divisional risk register is in date advising the quality co-ordinator/co-ordinators of due dates for assessment and review
• To oversee the tracking of Learning Responses to ensure they are completed and submitted in a timely manner escalating delays to the quality co-ordinator/co-ordinators
• To maintain a comprehensive electronic filing system
• To develop systems to support the tracking and timely completion of actions from learning responses
• To run reports from the datix system as required and to update incidents following incident review meetings
• To support clinical audit work and Quality Half days as requested by the Quality co-ordinator/co ordinators
• To be responsible for the collection of data from the Trusts electronic data collection systems, populate reports for quality meetings engaging with the relevant stakeholders to supply information for the specialities.
• To prepare power point presentations and be responsible for the data collection for the Divisional Learning From Incidents Quarterly News Letter
• To support in the administration of policies, SOPs and guidelines

Person Specification

Essential

Experience

• Patient administration systems. Proficiency in Microsoft Office (Word, Excel, Outlook) and publication software
• Strong communication and organisational skills
• Ability to work independently and as part of a team
• Experience using Datix or similar risk management systems
• Experience of communicating with service users and their families/carers
• Experience of supporting a wide stakeholder group with administrative tasks

Desirable

• Previous experience in an administrative quality governance role

Knowledge and skills

• The ability to prioritise tasks effectively
• Knowledge of databases, spreadsheets e.g. Excel or similar applications.
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Knowledge of NHS policies and procedures
• Basic understanding of The Patient Safety Strategy and the Patient Safety Incident Response Framework
• Knowledge of FOI and SAR process

Desirable

• Knowledge of Duty of Candour
• Staff and Family Engagement

Qualifications and Training

• GCSEs in English and Maths (or equivalent) NVQ 3, or equivalent
• Evidence of continuing professional development with a focus on quality and governance

Desirable

• ECDL or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Epsom and St Helier University Hospitals NHS Trust

Address
Cross site
Wrythe Lane
Carshalton
SM5 1AA

Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us

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