Performance Analyst: KPI & Data for FM Contract

Equans Group; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management service provider is seeking a Performance Analyst in Liverpool to monitor and optimize contract performance, ensuring compliance with KPIs. The role involves data analysis and stakeholder coordination. Candidates with strong communication skills and experience in Facilities Management are preferred, along with a competence in Microsoft Excel. This full-time position offers a competitive salary and several employee benefits, including 25 days of annual leave and a discount program.

Benefits

25 days annual leave (+ public holidays)

Life Cover equivalent to 1.5 times annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Corporate social responsibility days

Broad range of learning opportunities

Attractive Employee Referral Rewards Scheme

Access to employee networks

24/7 Employee Assistance Program

Qualifications

• Good communicator with the ability to build strong working relationships.
• Ability to extract and analyze large volumes of data to produce accurate reports.
• Strong organizational skills and proactive work ethic.
• Able to work well under pressure and drive contract performance.
• Previous experience in Facilities Management preferred.

Responsibilities

• Oversee administration for SLA/KPI delivery.
• Analyze performance and produce improvement reports.
• Hold regular meetings with Helpdesk management.
• Administer contract-related documentation and reporting.
• Evaluate productivity and identify resource gaps.

Skills

Good communication skills

Data analysis

Stakeholder coordination

Organizational skills

Problem-solving

Tools

Microsoft Excel

Job description

A facilities management service provider is seeking a Performance Analyst in Liverpool to monitor and optimize contract performance, ensuring compliance with KPIs. The role involves data analysis and stakeholder coordination. Candidates with strong communication skills and experience in Facilities Management are preferred, along with a competence in Microsoft Excel. This full-time position offers a competitive salary and several employee benefits, including 25 days of annual leave and a discount program.