People Process Optimisation Coordinator

Medivet Group; Watford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading animal care service provider in Watford is seeking a People Optimisation Coordinator. This full-time role within their supportive People team focuses on improving processes for colleagues. Responsibilities include managing inquiries, providing guidance on Workday, and supporting continuous improvement initiatives. Ideal candidates will have experience in People Operations and exceptional communication skills. This position offers the opportunity to make a real impact in a collaborative environment.

Qualifications

• Experience in People Operations or People Services.
• Track record of resolving colleague queries.
• Understanding of Workday processes.

Responsibilities

• Act as the first point of contact for Workday and people process queries.
• Log and categorize queries for insights on recurring issues.
• Investigate root causes of complex queries.

Skills

Customer service skills

Analytical mindset

Organised and detail-oriented

Strong communication skills

Proactive and collaborative

Tools

Workday

Job description

People Optimisation Coordinator page is loaded## People Optimisation Coordinatorlocations: Support Centre Watfordtime type: Full timeposted on: Posted Todayjob requisition id: JR002876**Location: Watford / Hybrid****Full-time / Fixed Term Contract**At Medivet, we believe in making a real difference not just for our clients and their pets, but for our colleagues too. We’re on a journey of transformation, moving towards locally managed people processes that empower teams and enhance the colleague experience. To help us achieve this, we’re looking for a People Process Optimisation Co‑ordinator to join our supportive People team.This is a fantastic opportunity for someone who thrives on problem-solving, enjoys working collaboratively, and is passionate about continuous improvement. You’ll be at the heart of shaping how our people processes evolve, ensuring clarity, efficiency, and a seamless experience for colleagues across the business.**What you’ll be doing*** Acting as the first point of contact for Workday and people process queries, providing clear and timely guidance to managers and colleagues.* Logging and categorising queries to spot recurring issues, pain points, and opportunities for simplification or automation.* Investigating root causes of complex queries and sharing insights to inform process improvements.* Partnering with People Operations, Workday, and Policy teams to ensure consistent and accessible guidance.* Supporting the review, documentation, and communication of process updates.* Creating and updating manager guides, toolkits, FAQs, and process documentation to promote self-service.* Testing and validating changes to Workday processes to ensure they meet user needs.* Championing a culture of continuous improvement by raising issues constructively and proposing enhancements.**What you’ll bring:*** Experience in People Operations or People Services.* Strong customer service skills with a track record of resolving colleague queries.* Good understanding of Workday processes.* Analytical mindset with the ability to identify trends and root causes.* Excellent communication skills — able to explain complex information clearly.* Organised, detail-oriented, and able to juggle multiple tasks.* Proactive and collaborative, with a passion for improving processes.* Exposure to process improvement, service design, or transformation projects is desirable.**Why Medivet**Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You'll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.