Pensions Complaints Manager: Fair Outcomes & Compliance

Legal & General; Hove, Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services group in Hove seeks a Complaints Manager for the PRT Client Services team. This role focuses on delivering fair outcomes for pension complaints while driving process improvements. Ideal candidates will have strong knowledge of Defined Benefit schemes, experience in complaint handling, and excellent communication skills. You'll collaborate with third-party suppliers, analyse data, and ensure compliance. This position offers competitive benefits and the opportunity for a rewarding career.

Benefits

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

25 days holiday plus public holidays

Competitive family leave

Electric car scheme

Employee discounts

Qualifications

• Strong knowledge of Defined Benefit pension schemes and related regulations.
• Experience in complaint handling processes and customer service procedures.
• Ability to analyse data, identify trends, and implement improvements.

Responsibilities

• Managing Defined Benefit pension complaints and ensuring fair, compliant outcomes.
• Investigating complaints thoroughly and maintaining robust audit trails.
• Analysing root causes and recommending effective remedial actions.
• Interpreting complex Defined Benefit scheme structures and responding to queries.
• Collaborating with third-party suppliers on complaint management.

Skills

Strong knowledge of Defined Benefit pension schemes

Experience in complaint handling processes

Ability to analyse data and identify trends

Excellent communication skills

Proficiency in Microsoft Office

Organised and detail-oriented

Adaptability to change

Education

Pension qualification (CII or PMI)

Job description

A leading financial services group in Hove seeks a Complaints Manager for the PRT Client Services team. This role focuses on delivering fair outcomes for pension complaints while driving process improvements. Ideal candidates will have strong knowledge of Defined Benefit schemes, experience in complaint handling, and excellent communication skills. You'll collaborate with third-party suppliers, analyse data, and ensure compliance. This position offers competitive benefits and the opportunity for a rewarding career.