Payments Specialist

It’s Lolly Limited; Braintree; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading software and tech firm in hospitality is seeking a Payments Specialist based in Braintree. This role involves managing the end-to-end payments processes, ensuring accuracy in merchant payments and compliance. The ideal candidate will support various operational teams and serve as the internal payments expert. Responsibilities include onboarding management and compliance with PCI DSS, along with ensuring minimal disruption to customers. Strong attention to detail and operational discipline are required, along with experience in payments operations.

Qualifications

• Experience in payments operations and merchant services.
• Strong understanding of card payments and settlements.
• Proven experience with data and reporting tools.

Responsibilities

• Own the end-to-end payments operation across Lolly’s EPOS.
• Investigate and resolve transaction and settlement issues.
• Maintain PCI DSS compliance and secure handling of payments data.

Skills

Experience in payments operations, finance operations, or merchant services

Strong understanding of card payments, settlements, and reconciliation

High attention to detail and process discipline

Comfortable working with data, spreadsheets, and reporting tools

Confident working across teams and with external providers

Able to manage multiple issues without losing control

Experience within EPOS, SaaS, or hospitality environments

Exposure to PCI DSS, chargebacks, or fraud processes

Experience working with payment gateways or acquirers

Familiarity with scaling operational processes

Education

Educated to A-level or equivalent

Job description

Payments Specialist

B a s e d i n B r a i n t r e e , L o l l y i s a l e a d i n g s o f t w a r e a n d t e c h n o l o g y f i r m i n t h e h o s p i t a l i t y s e c t o r , p r o d u c i n g a w i d e r a n g e o f s t a t e - o f - t h e - a r t t e c h n o l o g y s o l u t i o n s , i n c l u d i n g r o b o t w a i t e r s , f a c i a l v e r i f i c a t i o n , m o b i l e a p p s , E P o S , a n d p a y m e n t s o l u t i o n s . O u r m i s s i o n i s t o m a k e t e c h n o l o g y s i m p l e b y i m p l e m e n t i n g t h e b e s t s o l u t i o n s , i n c o r p o r a t i n g t h e m o s t r e l i a b l e , i n t u i t i v e t e c h n o l o g y , a n d f o l l o w i n g t h i s w i t h f i r s t - c l a s s a f t e r - s a l e s c u s t o m e r c a r e . W e e x i s t t o c r e a t e a t e c h n o l o g y h u b f o r n o w a n d i n t h e f u t u r e .

The Payments Specialist is responsible for the end-to-end payments processes across Lolly’s EPOS business. Payments sit at the heart of Lolly’s commercial operation. This role exists to ensure that merchant payments and compliance are accurate. You will act as the internal payments subject‑matter expert, working closely with Finance, Operations, Support, and external payment providers to ensure robust processes, clear ownership, and minimal disruption to customers. This is a hands‑on role requiring strong attention to detail, operational discipline, and the confidence to challenge issues before they become problems.

Responsibilities

• Own the end-to‑end payments operation across Lolly’s EPOS estate, acting as the internal subject‑matter expert for all payment related activity.
• Manage merchant onboarding/offboarding and lifecycle management, including MIDs, terminal ordering, activation, swaps, decommissioning, and returns (RMA).
• Investigate and resolve transaction, settlement, and payment channel issues, acting as the escalation point for complex or business critical incidents.
• Maintain accurate payment asset and merchant data, reconciling internal databases with acquirer and provider records to ensure integrity and audit readiness.
• Maintain Lolly’s PCI DSS compliance as both a Service Provider and in collaboration with acquiring partners, ensuring secure handling of payments data and documentation.
• Manage and develop relationships with acquiring partners and hardware providers, including analysis of acquirer agreements and MSC reporting.
• Work closely with Projects, Operations, Support, and Booker Onboarding teams to support installations, migrations, onboarding activity, and live service delivery.
• Communicate directly with customers where required, including issuing P2PE terminal details, installation documentation, and payment‑related onboarding information.

Key Skills & Requirements

• Experience in payments operations, finance operations, or merchant services
• Strong understanding of card payments, settlements, and reconciliation
• High attention to detail and process discipline
• Comfortable working with data, spreadsheets, and reporting tools
• Confident working across teams and with external providers
• Able to manage multiple issues without losing control
• Experience within EPOS, SaaS, or hospitality environments
• Exposure to PCI DSS, chargebacks, or fraud processes
• Experience working with payment gateways or acquirers
• Familiarity with scaling operational processes

Preferred Qualifications

• Educated to A-level or equivalent (or demonstrable equivalent experience)
• Strong numerical and analytical capability
• Proven practical experience in payments, finance operations, or transaction processing