Patient Support Agent ( Part time )

Uniphar Group; England; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare services provider in the United Kingdom is seeking a Patient Support Agent. This part-time role involves being the main contact for patient support services, ensuring high levels of customer service, managing material orders via SAP, and collaborating with multiple departments for medication delivery. Candidates should have strong communication skills and a detail-oriented approach. Join a forward-thinking team that values flexibility and growth, while adapting to the changing needs of healthcare provision.

Benefits

Flexible working hours

Hybrid working model

Supportive work environment

Qualifications

• Experience in customer support roles.
• Ability to work collaboratively with various departments.
• Strong attention to detail to minimize errors.

Responsibilities

• Serve as the main point of contact for patient support programs.
• Ensure timely delivery of medications and materials.
• Prepare and present various reports as required.

Skills

Customer service

SAP

Problem-solving

Communication

Job description

Patient Support Agent page is loaded## Patient Support Agentlocations: Bedfordshiretime type: Part timeposted on: Posted Todayjob requisition id: JR-0000006590Be the main point of contact for service referrals & day to day interactions & queries for specific patient support programmes. Ensure the provision of a continuous high level of customer service. Ensure material orders are managed and coordinated using SAP to ensure a timely and accurate delivery. Coordinate the delivery and dispensing of prescribed medications and associated ancillaries which will involve close collaboration with various other departments. Accurately report details of Adverse Events, Product Complaints and/or Clinical Incidents as per company policy. Ensure complete accuracy at all times, minimising the impact of error. Prepare weekly, monthly, quarterly & annual reports and/or reviews as required. Work with internal departments/colleagues to resolve problems, facilitate solutions and enhance customer service offerings. Build & maintain strong working relationships with all relevant stakeholders. Update, review & approve Standard Operating Procedures, Work Instructions and Quality related documentation as required. Offer input & suggestions as to how policies & procedures could be further developed/improved upon. Lead & participate in customer complaint investigations as required, to include prompt & efficient follow up. Acknowledge & understand the appropriateness to escalate as required. Participate with the implementation of induction and routine service training for new and existing employees. Contribute towards department objectives in line with the overall business strategy. Deliver and exceed on agreed targets as set by your line manager. Undertake day to day filing & general office administration. Perform any other duties as required based on company needs.**Uniphar Background**Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma**Uniphar Pharma**Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.**Culture at Uniphar**From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:1.We have a People First approach, we do the right thing and take a stand for our people.2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.3.We have a Common Purpose that connects our diversified businesses and people.4. Finally, Trust is at the heart of how we operate.**How we’d like to work together**As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.***Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.***#unipharjobs**#1 Top Workplace in the area.**