Patient Services Rep/Phlebotomist (MAKO KY)

Makomedical; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Chester is seeking a Patient Services Rep/Phlebotomist to collect specimens and provide quality service in a fast-paced environment. The ideal candidate should have excellent phlebotomy skills, a high school diploma, and the ability to work independently. This full-time position offers an opportunity to start in the healthcare field, with a focus on customer service and compliance with company policies.

Qualifications

• Work independently with minimal supervision.
• Provide quality and error-free work.
• Flexible availability based on staffing needs.

Responsibilities

• Collect specimens and perform phlebotomy procedures.
• Entry of billing and patient information accurately.
• Maintain phlebotomy logs and comply with policies.

Skills

Excellent phlebotomy skills

Customer focus

Error-free work in fast-paced environment

Independent work

Education

High school diploma or equivalent

Medical assistant or paramedic training preferred

Phlebotomy certification preferred

Job description

Job Details

Patient Services Rep/Phlebotomist (MAKO KY) – Mako Medical

Responsibilities

• Collect specimens according to established procedures, including drug screens, blood samples, and pathology and cytology samples.
• Research test/client information and confirm and verify all written and electronic orders using lab technology systems or service directory.
• Complete all data entry requirements accurately, including patient registration and test orders from requisitions.
• Enter billing information and collect payments when required, safeguarding assets and credit card information.
• Process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Use iLabs for assigned accounts daily to ensure accurate data is provided for billing purposes.
• Provide necessary CIR and PPE Resolution reporting to the Director as required on schedule.
• Perform departmental clerical duties such as data entry, inventory, stock supplies, and phone answering when needed.
• Read, understand, and comply with departmental policies, protocols, and procedures, ensuring all staff follow instructions.
• Verify patient demographic information and obtain patient signature post-venipuncture to confirm tube labeling accuracy.
• Assist with compilation and submission of monthly statistics and data.
• Maintain phlebotomy logs in a timely manner, including maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if held off-site or outside normal shift.
• Participate in special projects and teams.
• Stay up-to-date on company communications.

Requirements

• Provide quality, error‑free work in a fast‑paced environment.
• Work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexible and available based on staffing needs, which may include weekends, holidays, on‑call, and overtime.
• Commitment to all MAKO policies and procedures, including dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles.
• Have reliable transportation, a valid driver license, and a clean driving record.
• Demonstrate superior customer focus; communicate openly and transparently with peers, supervisors, and patients; embrace change; and know our business.

Physical Requirements

• Lift light to moderately heavy objects (1–15 lbs frequently; 16–25 lbs occasionally; 26–40 lbs seldom; >41 lbs without assistance).
• Sit or stand for long periods; require long hours of eye and hand coordination.
• Perform repetitive tasks with dominant hand frequently throughout the day.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands and steadiness.
• Bending, kneeling, pushing, pulling, reaching, twisting.

Required Education

• High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience

• One year phlebotomy experience preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Health Care Provider

Industries

• Hospitals and Health Care

MAKO is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.

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