Patient Services Administrator

Pharmaxo Pharmacy Services Ltd.; Pilsgate; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare services provider in the United Kingdom is seeking a full-time Patient Services Administrator to join their homecare team. In this role, you will be the first point of contact for patients, managing schedules, records, and inquiries with compassion and efficiency. Ideal candidates possess exceptional communication skills and a strong ethical commitment. Join us to make a difference in patient care while growing your career in a supportive environment.

Benefits

Competitive salary with annual bonus scheme

33 days annual leave, increasing to 35 after 3 years

Pension scheme with employer contributions

Life assurance up to £300,000

Access to support services including Employee Assistance Programme

Shopping discounts and benefits through Reward & Recognition platform

Qualifications

• Strong ethical foundation with commitment to patient confidentiality.
• Ability to handle sensitive patient data and maintain meticulous records.
• Willingness to learn new skills and contribute to positive patient experiences.

Responsibilities

• Be the first point of contact for patients, scheduling deliveries and nurse visits.
• Maintain records and handle patient data with confidentiality.
• Manage prescription logistics to ensure accurate delivery of medications.
• Navigate patient and healthcare professional inquiries.

Skills

Exceptional communication skills

Attention to detail

Time management

Computer literacy

Self-motivation

Job description

At Pharmaxo, we're more than just a pharmaceutical company; we're a beacon of innovation and care in the healthcare industry. Located at the heart of Corsham Science Park in Wiltshire, we are an amalgamation of expertise, compassion, and cutting‑edge technology. Our diverse group includes Bath ASU, a leader in producing aseptic pharmaceuticals for patients across the spectrum; Pharmaxo Healthcare, a pioneering force in clinical homecare services; and Pharmaxo Scientific, the cradle of biotechnological and IT innovations that fuel our mission.

We're hiring: Full Time Patient Services Administrators (Pharmaxo Healthcare)

As our operations evolves to cater for an expanding market to support the NHS and deliver efficiencies, so does our need for dedicated, compassionate, and skilled individuals. We're on the lookout for Patient Services Administrators to join our homecare team. This is your chance to become the lifeline for those in need, ensuring seamless care and support from the comfort of their homes.

Your role

As a pivotal part of our team, you will:

• Be the first point of contact for our patients, scheduling deliveries and nurse visits with empathy and efficiency.
• Maintain meticulous records and handle sensitive patient data with the utmost confidentiality.
• Navigate patient queries and healthcare professional inquiries, connecting them with the right department seamlessly.
• Play a crucial role in managing prescription logistics, ensuring patients receive their medications accurately and promptly.

Who we're looking for

We believe in nurturing talent and are keen on individuals who bring:

• Exceptional communication skills and a keen eye for detail.
• A strong ethical foundation with unwavering commitment to data protection and patient confidentiality.
• The ability to manage time effectively, with proficiency in computer use and adherence to procedures.
• Self‑motivation and a desire to contribute positively to patient experiences, learn new skills and take on new challenges.
• People with bright ideas who can help us improve our service.

Joining us means becoming part of a community that values growth, innovation, and well‑being. We offer:

• A competitive salary with an annual bonus scheme.
• Generous annual leave of 33 days including bank holidays (increasing to 35 days after 3 years service).
• Pension scheme – you will be auto‑enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.
• Life assurance - 10 x salary with a max of £300,000.
• Access to comprehensive support services, including an Employee Assistance Programme and virtual GP service.
• Pharmaxo Engage is our Reward & Recognition platform which includes shopping discounts and benefits.

Your pathway to impact

This role is more than a job; it's a chance to make a tangible difference in people's lives while growing professionally in a supportive and dynamic environment. If you're looking for a role that combines passion, purpose, and progress, look no further.

Embark on your Pharmaxo journey today and help us redefine healthcare one patient at a time. Apply now to become a cornerstone of our compassionate mission.

Due to the sensitive nature of our work, successful candidates will undergo a Disclosure and Barring Service (DBS) check.

Working Hours

Full Time: 37.5 hours per week across five days Monday - Saturday (some Saturday working on rotation)

Join us at Pharmaxo, where innovation meets care, and together, we make a difference every day.

You must be computer literate and have excellent communication skills. Have the ability to follow processes and procedures.