Patient Pathway Coordinator — Healthcare Admin (On‑Site)

Practice Plus Group; Gillingham; On-site; GBP 25,000; Full time

Job summary

A healthcare services organization is looking for a Patient Pathway Coordinator in Gillingham. You will serve as the first point of contact for patients and manage referrals, pre-assessments, and bookings. The role requires excellent communication skills, administrative experience, and the ability to handle high call volumes. Offering a salary of £24,666.64 and 25 days annual leave, this is a fully on-site position in a busy office environment.

Benefits

25 days annual leave

Wellbeing and lifestyle benefits

Ongoing support and development opportunities

Qualifications

• Proven experience in a busy customer service or call-centre role.
• Experience in healthcare or medical administration is an advantage.

Responsibilities

• First point of contact for patients, GPs, and clinical teams.
• Manage patient referrals, pre-assessments, and bookings.
• Handle high volume of calls with professionalism and empathy.
• Coordinate appointments and update patient records.
• Support clinical teams with scheduling follow-up care.

Skills

Excellent communication and listening skills

Proven administrative experience

Strong IT and data entry skills

Calm and professional under pressure

Team-focused mindset

Tools

Microsoft Word

Microsoft Excel

Job description

A healthcare services organization is looking for a Patient Pathway Coordinator in Gillingham. You will serve as the first point of contact for patients and manage referrals, pre-assessments, and bookings. The role requires excellent communication skills, administrative experience, and the ability to handle high call volumes. Offering a salary of £24,666.64 and 25 days annual leave, this is a fully on-site position in a busy office environment.