Patient Experience & Engagement Lead

Haringey GP Federation; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Liverpool is seeking a Patient Experience Lead to coordinate patient experience across the PCN. The role involves overseeing complaints, translating patient feedback into service improvements, and ensuring compliance with reporting requirements. Ideal candidates will have strong organizational skills, experience in patient experience management, and a relevant degree. This position promotes equity and diversity, offering substantial support for staff wellbeing.

Benefits

Protected study leave with financial allowance

Comprehensive mentorship and induction programme

Qualifications

• Experience in patient experience or complaints management.
• Ability to manage multiple priorities.
• NHS primary care or similar healthcare settings.
• Experience with Patient Participation Groups or patient engagement initiatives.

Responsibilities

• Coordinate patient experience across the PCN.
• Manage complaints and ensure consistent reporting.
• Translate patient feedback into service improvements.
• Lead governance and compliance related to patient feedback.

Skills

Leadership and line management

Strong organisational and administrative skills

Effective written and verbal communication skills

Data analysis

Familiarity with dashboards and reporting tools

Education

Degree-level qualification or equivalent

Job description

A healthcare provider in Liverpool is seeking a Patient Experience Lead to coordinate patient experience across the PCN. The role involves overseeing complaints, translating patient feedback into service improvements, and ensuring compliance with reporting requirements. Ideal candidates will have strong organizational skills, experience in patient experience management, and a relevant degree. This position promotes equity and diversity, offering substantial support for staff wellbeing.