Patient Experience & Complaints Advisor

Transformationunitgm; Crewe; On-site; GBP 27,000 - 31,000; Full time

Job summary

A renowned healthcare provider in Crewe is looking for a Patient Advice and Complaints Associate. This role involves managing patient inquiries and complaints, ensuring quick resolutions while maintaining sensitivity toward vulnerable individuals. Key qualifications include GCSEs in English and mathematics, customer service experience, and proficiency in Microsoft Office. Candidates must demonstrate excellent communication skills and an ability to work under pressure in a busy environment. NHS experience is advantageous and the position offers a salary ranging from £27,485 to £30,162 pro rata, with flexible working arrangements possible.

Qualifications

• Experience in handling complaints and concerns.
• Ability to work under pressure and meet tight deadlines.
• Experience working with vulnerable communities.

Responsibilities

• Handle complaints and concerns from patients and carers.
• Provide timely resolutions and support.
• Collaborate with senior management for improvements.

Skills

Customer Service Experience

Good listening skills

Excellent communication skills

Organisational skills

Calm under pressure

Education

GCSE level in mathematics and English

Tools

Microsoft Office

Ulysses

PCS

Job description

A renowned healthcare provider in Crewe is looking for a Patient Advice and Complaints Associate. This role involves managing patient inquiries and complaints, ensuring quick resolutions while maintaining sensitivity toward vulnerable individuals. Key qualifications include GCSEs in English and mathematics, customer service experience, and proficiency in Microsoft Office. Candidates must demonstrate excellent communication skills and an ability to work under pressure in a busy environment. NHS experience is advantageous and the position offers a salary ranging from £27,485 to £30,162 pro rata, with flexible working arrangements possible.