Patient Care & Retention Specialist – 13-Month FTC

SecuriCare (Medical) Limited; High Wycombe; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare service provider in High Wycombe is seeking a customer service representative to deliver exceptional support to patients. The role involves managing a patient database, handling inquiries, and providing product information to ensure patient satisfaction. Successful candidates will possess excellent communication skills, a strong customer service background, and the ability to manage high call volumes effectively. The position offers a comprehensive benefits package including a pension scheme and life assurance.

Benefits

Contributory Pension Scheme

Medical Cash Back Plan

Life Assurance

Onsite free car parking

Subsidised staff canteen

Bike to work scheme

Employee Referral Scheme

Free yearly flu vaccination

Discounts on selected products and services

Employee Assistance Programme – Health and Wellbeing

Qualifications

• Proven experience of managing high call volumes.
• Excellent telephone manner and communication skills.
• Empathy towards patients with complex medical conditions.

Responsibilities

• Deliver excellent customer service for patients.
• Manage a database of patients and call regularly.
• Provide product information to patients for informed choices.
• Handle complaint management and assist patients effectively.

Skills

Excellent communication skills

Ability to manage high call volumes

Empathy towards patients

Proven telephone-based customer service experience

Ability to multitask

Job description

A healthcare service provider in High Wycombe is seeking a customer service representative to deliver exceptional support to patients. The role involves managing a patient database, handling inquiries, and providing product information to ensure patient satisfaction. Successful candidates will possess excellent communication skills, a strong customer service background, and the ability to manage high call volumes effectively. The position offers a comprehensive benefits package including a pension scheme and life assurance.