Patient Advisor

Optical Express Group; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Patient Advisor to provide exceptional service in our clinics. Candidates should excel in customer service and possess strong organizational skills. Responsibilities include assisting in patient consultations, maintaining records, and ensuring effective communication. The role offers a competitive salary and excellent benefits, including 29 days annual leave, free healthcare services, and ongoing training. Join a dedicated team focused on delivering the best patient care.

Benefits

Industry leading salary

Excellent bonus potential

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly with diverse people.
• Previous experience with sales targets and KPIs.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients.
• Assist in patient consultations.
• Scan patients' eyes using equipment.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Maintain accurate patient records.

Skills

Customer service

Organisational skills

Communication

Sales target experience

Motivation

Job description

Job Title: Patient Advisor

Hours: Full time, 40 hours per week

Location: Haywards Heath & Brighton

Salary: from £26,500 plus bonus and benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working with sales targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.