Patient Administration Lead

Circle Health Group; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Glasgow is seeking a Patient Administration Lead to oversee daily activities of the administration team. The role demands strong leadership and healthcare administration experience, ensuring smooth patient bookings and admissions. The position offers a salary of up to £29,685 a year and various employee benefits, including holidays and private healthcare coverage. Join an inclusive workplace that values diversity and personal development.

Benefits

25 days holiday per year

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Family Friendly policies

Non-contributory life insurance

Employee recognition programmes

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership and supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Responsibilities

• Lead and coordinate daily activities of the patient administration team.
• Allocate tasks and support workforce planning.
• Act as the key point of contact for operational queries.
• Ensure the smooth running of patient bookings and admissions.
• Monitor patient flow processes and liaise with clinical teams.
• Support improvements to the patient journey by streamlining processes.

Skills

Healthcare administration experience

Leadership skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Tools

Patient management systems

Job description

Patient Administration Lead

Ross Hall Hospital, 37.5 Hours & Permanent, Salary: Up to £29,685.00 per year (depending on level of experience, training and qualification)

Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in the Patient Administration Lead department.

This is a full‑time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. This role is positioned between Ross Hall Hospital and Ross Hall Clinic.

Duties of this role include

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and escape issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Applicants should meet the following criteria

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.