Parts Advisor — Customer-Focused Parts Expert

BMW; Oxford; On-site; GBP 25,000 - 40,000; Full time

Job summary

A premier automotive retailer in Oxford is seeking a Parts Advisor to bridge customer needs with workshop and sales departments. As a vital team member, you will respond to enquiries, manage orders through e-commerce, and ensure timely delivery of automotive parts and accessories. The ideal candidate boasts strong organisational skills and a customer-focused attitude. Attractive perks include competitive salary, 30 days of holiday, and opportunities for professional development through the BMW Academy.

Benefits

Competitive salary with an OTE of £33,053

30 days holiday (including bank holidays), increasing with service

Your birthday off every year

Paid volunteer leave

Life insurance cover

Training and development through the BMW Academy

Friendly, supportive team environment

Qualifications

• Previous experience in a parts advisor or similar customer‑facing role (motor trade experience preferred).
• Strong organisational and communication skills.
• Confident using IT systems and digital platforms.
• High attention to detail and a proactive attitude.
• A team player with a professional approach.

Responsibilities

• Respond to customer and workshop enquiries for parts and accessories.
• Manage product listings and orders through our e-commerce channels.
• Deliver excellent customer service in person, over the phone, and online.
• Support car parts enquiries and coordinate with service and sales teams.
• Maintain accurate records and manage stock using dealership systems.
• Contribute to a smooth and efficient parts operation.

Skills

Customer service

Organisational skills

Communication skills

IT systems proficiency

Job description

A premier automotive retailer in Oxford is seeking a Parts Advisor to bridge customer needs with workshop and sales departments. As a vital team member, you will respond to enquiries, manage orders through e-commerce, and ensure timely delivery of automotive parts and accessories. The ideal candidate boasts strong organisational skills and a customer-focused attitude. Attractive perks include competitive salary, 30 days of holiday, and opportunities for professional development through the BMW Academy.