Parts Advisor Apprentice

BMW; Watford; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading automotive manufacturer is recruiting for an Aftersales Customer Service (Parts Advisor) Trainee in Watford. The role encompasses interacting with customers to provide information and sell parts, managing stock, and working with specialized computer systems. Ideal candidates should have GCSE qualifications and a strong interest in the automotive industry, alongside good communication skills. Successful trainees will attend formal training at the BMW Group Academy, gaining qualifications as a Parts Advisor.

Benefits

Training costs covered including travel and accommodation

Opportunity for career progression

Qualifications

• An interest in the automotive industry.
• Honest, trustworthy, and willing to learn.
• Ability to follow instructions and work individually.

Responsibilities

• Interact with Trade and Retail customers over the phone and face‑to‑face.
• Manage stock control and order parts.
• Utilize specialized computer systems for stock management.

Skills

Good communication and organisational skills

Positive attitude and professionalism

Teamwork

Education

GCSE Grade A*-C / 9‑4 or equivalent

Job description

Your role

We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Trainee. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

You will be working in a busy BMW/MINI Parts Department.

Responsibilities

• Interaction with both Trade and Retail customers – you will be working with customers on a daily basis both over the phone and face‑to‑face, to provide them with information and to sell them parts and accessories.
• Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
• Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
• Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.

Training and Apprenticeship

All Aftersales Customer Service (Parts Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship has a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12‑month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work‑based learning programme. A BMW representative will also visit on a 12‑weekly basis to set performance targets and ensure any development needs are being met.

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one‑week blocks approximately once every two months as well as virtual classroom training online. All training costs are covered by the BMW Retailer (travel, accommodation and food).

Requirements and prospects

• An interest in the automotive industry.
• Good communication and organisational skills.
• Honest, trustworthy and willing to learn.
• A positive attitude and high level of professionalism to represent the BMW/MINI brand.
• Ability to work effectively as part of a team in a busy parts department, following instructions and working individually.

Desired qualifications

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9‑4 or equivalent in the following subjects:

• One other subject

Qualifications to be achieved

• Level 2 Customer Service Practitioner
• Qualified Parts Advisor on successful completion of the apprenticeship.
• Various opportunities for progression within the Retailer.

About the employer

All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop and will attend our body training facility for their training in Milton Keynes.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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