Parts Advisor

BMW; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive retail company is seeking a Parts Advisor in Coventry. The ideal candidate will have experience within the motor industry and excellent customer service skills. Responsibilities include assisting customers with parts identification, maintaining stock levels, and ensuring prompt service. This role requires strong communication and organizational skills, along with a passion for customer satisfaction. Flexible working hours including weekends may be required.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Scheme

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience in a similar role within the motor industry.
• Ability to maintain stock levels and manage parts ordering.
• Passionate about delivering excellent customer service.

Responsibilities

• Demonstrate a 'One Team' approach in customer interactions.
• Assist customers with parts identification and sourcing.
• Maintain the parts stock room and manage inventory.

Skills

Customer service skills

Communication skills

Organizational skills

IT literacy

Job description

Sytner Coventry is looking for a Parts Advisor.

Your role

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organization and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Rewards

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Sche notificational scheme
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work