Partner Relationship Officer

BPP Education Group; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading educational organization in the United Kingdom seeks a Partner Relationship Officer to enhance client support. This role involves onboarding healthcare apprentices, managing enquiries from new partners, and compiling KPI reports. You will need excellent communication skills, a strong customer service background, and the ability to problem-solve effectively. The position offers a competitive salary of up to £30,000 with opportunities for professional growth. Hybrid working is available.

Benefits

Free course access

30 days annual leave

Private healthcare plans

Employee benefits package

Qualifications

• Proven track record in customer service or client-facing roles.
• Attention to detail and strong planning skills required.
• Demonstrable experience in building strong relationships.

Responsibilities

• First point of contact for new enquiries from new Partners.
• Compile quarterly KPI reports and analysis.
• Monitor apprentice numbers changes and cohort adjustments.

Skills

Excellent communication skills

Customer service experience

Strong administrative skills

Problem-solving skills

Data management and analysis

Job description

# Partner Relationship Officer## Job Introduction**Partner Relationship Officer**Here at BPP Education Group we pride ourselves on providing the best possible client and learner experience. An opportunity has arisen for a client-focused and organised individual to join the team as a Partner Relationship Officer. You will be responsible for providing administrative support to the Strategic Client Partner through excellent service and delivery.It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:* Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.* With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.* We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family**What you’ll be doing**In this role you will work closely with key internal and external stakeholders and be responsible for ensuring healthcare apprentices are onboarded efficiently and in a timely manner.As such, your regular activities and responsibilities will include:* First point of contact for new enquiries from new Partners.* Meet with partners to discuss apprenticeship programmes and potential newcohorts.* Attend and participate in information sessions with clients and candidates.* Processing employer documents including Contracts, Practice Learning Partnership Agreement (PLP) and Major Modifications (a Nursing & Midwifery Council legal Document)* Compiling quarterly KPI reports and analysis.* Use performance management information, including performance measures to understand, predict and improve service performance.* Monitoring changes to apprentice numbers and changes to cohort.* Producing and updating process documents and FAQs.**What we’re looking for**To be successful in this role you will need to have a proven track record in the following areas:* Excellent communication skills (both written and verbal) at all levels* Experience in a Customer Service, or Client facing role.* Strong administrative skills along with close attention to detail.* The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs.* Experience of coordinating operational processes.* Demonstrable experience of building and maintaining strong relationships with key internal and external stakeholders and managing their expectations.* Strong problem-solving skills with the ability to identify issues and suggestappropriate solutions.* The ability to be proactive and input ideas to improve procedures and processes.* Experience of working with data, data management and data analysis.* Experience of document maintenance and managementThe interview process for this position will consist of the following stages:* Competency style interview with two team members – 60 minutes**Please note** that the successful candidate will be required to undergo**a BASIC DBS Check***BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!**BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices****BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.***### Partner Relationship Officer* **Salary** up to £30,000* **Frequency** Annual* **Job Reference** bppuniversity/TP/474/1182* **Contract Type** Permanent* **Closing Date** 09 January, 2026* **Job Category** Business Development* **Business Unit** School of Technology* **Location** Home-based, United Kingdom* **Posted on** 17 December, 2025