Service Delivery Shift Leader

Homeless Link; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading charity organization in Central London seeks a Service Delivery Shift Leader to oversee its shower service project. This role requires a friendly leader to manage volunteers, ensure a dignified experience for guests, and uphold health and safety standards. Candidates should possess good organization skills, experience in team leadership, and an understanding of supporting vulnerable individuals. The position involves working two Saturdays a month with the opportunity for extra shifts.

Qualifications

• Experience managing a team of approximately 20 volunteers weekly.
• Ability to assist with physical setup (training provided).
• Experience supporting vulnerable adults.

Responsibilities

• Lead the setup and close‑down of the shower service.
• Coordinate and support volunteers on the day.
• Ensure health and safety standards are upheld.

Skills

Organised and dependable

Good communication skills

Experience leading a team

Safeguarding processes knowledge

Conflict management

Job description

We’re looking for a friendly, reliable and hands‑on Service Delivery Shift Leader to help coordinate and oversee the smooth running of our Central London project based in Tottenham Court Road, for two Saturdays per month, with the possibility of picking up more Saturday shifts.

You’ll be responsible for taking the lead on setting up the Saturday service with another Shift Leader, managing the volunteer team, and ensuring a respectful, welcoming experience for all our guests.

Key Responsibilities

• Lead the setup and close‑down of the shower service
• Coordinate and support volunteers on the day
• Ensure health and safety standards are upheld
• Be the main point of contact for guests and volunteers
• Record and provide service delivery data as required
• Respond to any on‑site issues with calm and care

Requirements

• Organised and dependable, with good communication skills
• Experience leading a team of approx 20 volunteers each week
• Physically able to assist with setup (lifting, connecting gas/water/power – training provided)
• Experience of safeguarding processes and conflict management
• Alignment with ShowerBox’s values of dignity, respect, and inclusivity
• Experience supporting vulnerable adults e.g due to mental health, substance use, homelessness etc

Preferable experience

• Full UK driving licence preferred
• Certified First Aider

About ShowerBox

ShowerBox provides free mobile shower services for people experiencing homelessness and hygiene poverty – offering dignity, care, and a safe space for anyone who needs it. Our Central London project is our busiest – over 300 guests visit each Saturday and around 70 – 90 guests have showers. We couldn’t do it without our amazing team of 20+ volunteers each week.

Please send your CV and cover letter demonstrating your relevant experience and suitability for the role to [e-mail] with ‘Service Delivery Shift Leader Application’ in the subject line.

Closing Date: 18th February 2026