Part-Time Customer Experience Advisor — Flexible Hours

Yorkshire Building Society Group; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services organization in the UK seeks a Customer Service Advisor to support members in choosing the right products and services. You will engage with clients through various channels, focusing on delivering exceptional customer experiences. The role requires strong relationship management skills and a dedication to personal development. With a strong commitment to inclusivity and employee well-being, this position provides flexible working options and generous benefits, including bonuses, healthcare, and pension contributions.

Benefits

25 days holiday plus Bank Holidays

Bonus of up to 15%

Pension contribution up to 11%

Private medical insurance

Access to retail, hospitality and health discounts

Qualifications

• Ambition to become an expert on products and services.
• Strong empathy to address needs of members.
• Exceptional adaptability in dynamic environments.

Responsibilities

• Support members in selecting the right products and services.
• Facilitate conversations with members via phone and digital channels.
• Deliver excellent customer service focused on member satisfaction.

Skills

Relationship management

Empathy

Adaptability

Digital literacy

Growth mindset

Job description

A leading financial services organization in the UK seeks a Customer Service Advisor to support members in choosing the right products and services. You will engage with clients through various channels, focusing on delivering exceptional customer experiences. The role requires strong relationship management skills and a dedication to personal development. With a strong commitment to inclusivity and employee well-being, this position provides flexible working options and generous benefits, including bonuses, healthcare, and pension contributions.