Part-Time Customer Experience Advisor – Banking & Retail

Santander Consumer USA Inc.; Winchester; On-site; GBP 24,000; Part time

Job summary

A leading retail banking institution in Winchester seeks a Customer Experience Adviser. The role involves providing outstanding customer service, assisting with transactions, and addressing queries either in person or over the phone. Candidates should have proven customer service experience, effective communication skills, and a flexible approach to a variety of tasks. Offering a salary of £24,000 plus benefits, this position allows for meaningful impact within the banking team.

Benefits

Starting salary of £24,000 plus annual cash allowance

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contribution from employer

Company-funded death-in-service benefit

Discounted gym and fitness access

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony.
• Effective communication skills to understand customer needs.
• Desire to exceed customer expectations.

Responsibilities

• Act as the first contact for customers in branch or over the phone.
• Assist with daily transactions, queries, and servicing.
• Build relationships and identify solutions to improve customer experience.

Skills

Outstanding customer service delivery

Effective communication

Teamworking skills

Flexibility and adaptability

Job description

A leading retail banking institution in Winchester seeks a Customer Experience Adviser. The role involves providing outstanding customer service, assisting with transactions, and addressing queries either in person or over the phone. Candidates should have proven customer service experience, effective communication skills, and a flexible approach to a variety of tasks. Offering a salary of £24,000 plus benefits, this position allows for meaningful impact within the banking team.