Panel Administration Assistant

Kantar Group; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading market research firm in Greater London is looking for a Panel Administration Assistant. You will work on data accuracy and support field technicians while communicating with panel members. Responsibilities include data entry, appointment scheduling, and collaboration with the BARB team. Ideal candidates are service-oriented, communicative, adaptable, and possess helpdesk experience. This hybrid position requires a proactive attitude and a desire to help others succeed. Don't miss this opportunity to grow with the team!

Qualifications

• Service-oriented with a desire to meet others' needs.
• Confident in communicating with both colleagues and panel members.
• Experience in a helpdesk or operations environment.
• Ability to adapt to changing priorities and business needs.

Responsibilities

• Collaborate closely with technicians in panel member homes.
• Gather information and maintain the central database.
• Book appointments for technician visits.
• Respond to incoming calls and record outcomes.
• Conduct validation checks on data held against homes.

Skills

Service-oriented

Confident communication

Proactive collaboration

Ability to interpret detailed information

Adaptability to changing priorities

Previous helpdesk experience

Job description

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross‑media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long‑term business growth for our clients and partners.

Job Title: Panel Administration Assistant

Full time/Permanent/Hybrid Saturday cover required when needed

Role Description

BARB is the official provider of UK television audience viewing figures, using data collected daily from representative panel homes. The panel administration team supports over fifty field technicians who maintain and install equipment that measures viewing on TVs, PCs, and tablets. Their main responsibilities include accurate data entry into the Atria database and acting as the key point of contact for both technicians and panel members. They also handle appointment bookings, validate maintenance work, and ensure home equipment and demographic information is kept up to date. With the BARB contract renewed to 2029, the team is expanding and will provide full training across its systems and tools.

Job Role Requirements

• Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks to validate that the metering is installed accurately.
• Gathering information from technicians about the equipment in the panel members homes and updating into a central database.
• Contacting panel members to book appointments for technician’s visits which could involve a first‑time installation or revisit.
• Respond to incoming calls from panel members and record the outcome of calls in the contact history database.
• Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
• Provide support on ad‑hoc projects and initiatives.
• Conduct various validation checks to identify any issues with data held against a home that could have a detrimental impact on data processing.
• Perform all duties with an underlying objective of meeting or exceeding the division’s service level agreements.
• Work collaboratively with all staff within the BARB team and other business units.
• Always consider the standards expected of the client when undertaking duties.
• Ensure that daily targets set for routine activities are met and to standards expected.

Requirements for Position

• Service‑oriented
• Desire to anticipate, recognise and meet others’ needs.
• Full understanding of the daily priorities and quality expectations.
• Proactive collaboration with others.
• Confident communicating with both colleagues and panel members.
• Ability to interpret detailed information and articulate in a way that clearly explains the status.
• Flexible to responding to business, stakeholder, and client needs.
• Versatile approach to issues.
• Adaptability to changing priorities.
• Previous experience working in a helpdesk environment.
• Experience working in an operations environment with business‑critical deadlines.
• Cultivating a growth mindset.
• Open‑minded; seek and act on feedback.
• Create improvements and put new ideas into practice.
• Work proactively with peers and others – in your team, across Kantar and externally.
• Enjoy working as part of a team.
• Collaborate with purpose, focusing on the desired outcome.
• Understand the bigger picture and goals (help others to be clear and motivated around a goal).
• Help others to flourish.
• Positive and pragmatic attitude, taking ownership to overcome obstacles.
• Show respect to inclusivity and embrace the diversity we all bring to Kantar.

If you think you have the right skills, motivation, and drive to support our Panel Team, then don’t miss out on this opportunity and apply now!!