Out-of-Hours IT Support Advisor | Night Shifts + Uplift

Manpower; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment service in Inverness is hiring a Customer Service Advisor for night shifts with competitive pay. You will provide first-line IT support and ensure a great service experience for customers. The role requires excellent communication skills and a genuine passion for customer service. Previous experience is preferred but full training will be provided. Join a dynamic team working to deliver outstanding service, with opportunities for career progression in the tech industry.

Benefits

Living wage employer

Full training provided

Night shift uplift

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using appropriate call logging software.
• Resolve issues or provide advice over the phone.
• Assign calls to relevant support teams when needed.
• Keep customers updated on their request progress.
• Contribute to team success by meeting personal targets.

Skills

Excellent communication skills

Genuine passion for customer service

Willingness to learn

Ability to work independently

Strong problem-solving skills

Job description

A leading recruitment service in Inverness is hiring a Customer Service Advisor for night shifts with competitive pay. You will provide first-line IT support and ensure a great service experience for customers. The role requires excellent communication skills and a genuine passion for customer service. Previous experience is preferred but full training will be provided. Join a dynamic team working to deliver outstanding service, with opportunities for career progression in the tech industry.