Out-of-Hours Control Room Operator — Nights & Weekends

Northern Security Ltd; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services company is seeking a proactive Administrator for their Operations Team in Carlisle. The role includes managing calls, maintaining accurate records, and monitoring CCTV while providing excellent customer service. Ideal candidates should have strong communication skills and the ability to work under pressure. Full training and benefits including holiday and pension scheme are provided.

Benefits

Full training provided

28 days holiday (pro rata for part-time hours)

Company contributory pension scheme

Full uniform provided

Double time on bank holidays

Qualifications

• Ability to multitask and prioritise effectively.
• Attention to detail and accuracy of reporting is essential.
• Must be able to provide a 5-year checkable work history for BS7858 screening.

Responsibilities

• Manage all incoming calls and respond following procedures.
• Maintain records and reports of incidents using appropriate systems.
• Employee welfare calls, resolving dropped shifts and absence cover.
• Monitoring CCTV and liaising with mobile response units.

Skills

Excellent customer service

Problem-solving

Communication skills

IT and administration skills

Ability to work under pressure

Job description

A security services company is seeking a proactive Administrator for their Operations Team in Carlisle. The role includes managing calls, maintaining accurate records, and monitoring CCTV while providing excellent customer service. Ideal candidates should have strong communication skills and the ability to work under pressure. Full training and benefits including holiday and pension scheme are provided.