Order to Delivery Specialist

Haier Europe; Warrington; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading home appliance company in Warrington seeks an Order to Delivery Specialist. You will ensure effective processing of customer orders, updating data, and communicating with carriers. The ideal candidate should have excellent customer service experience, strong communication, and problem-solving skills, with a background in order fulfilment. This role offers a salary of £25,150 to £27,000, hybrid working, and various employee benefits including pension contributions and discounts.

Benefits

Salary of £25,150 to £27,000

Up to 6% Employer Pension Contribution

Enhanced sick pay policy

Employee Assistance Program

Training support schemes

Staff discounts on products

Discounted gym access

Qualifications

• Demonstrable experience in building internal and external relationships.
• Experience in order fulfilment or processing.
• Hands-on approach to problem-solving.

Responsibilities

• Ensure smooth processing of customer orders from receipt to delivery.
• Update customer data and communicate with carriers.
• Check product availability and maintain customer satisfaction.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Negotiation skills

Tools

Microsoft Office

Job description

Order to Delivery Specialist page is loaded## Order to Delivery Specialistlocations: Warrington, United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ-24797Job DescriptionThree incredible brands, One brilliant team. Together, they’re helping us reach our goal: to be the number one home appliance business in the UK and Ireland. As an **Order to Delivery Specialist,** you’ll have a key part to play in the success of our organisation.As an **Order to Delivery Specialist**, you’ll be accountable for ensuring the smooth and effective processing of customer orders from receipt through to delivery. Your remit will span all touchpoints of the customer journey, including updating customer data, processing delivery and collection orders, checking product availability, communicating with carriers and ensuring customer satisfaction.You’ll be based out of our fantastic **Birchwood** park office (WA3 6XG) but you’ll also have the opportunity to work from home **40%** of the time.**Benefits:*** Salary of **£25,150 to £27,000** DOE* Up to **6%** Employer Pension Contribution* 4 x Life Assurance* 25 days’ holiday + statutory* Hybrid working* Enhanced family leave policies* Enhanced sick pay policy* Employee Assistance Program* Training support schemes to aid your development* Free fruit and hot drinks* Brilliant staff discounts on products* Access to Reward Gateway which offers a wide range of retailer discounts* Dress down Friday* Fantastic offices at Birchwood Park. Birchwood Park has an on-site nursery, numerous restaurants and food outlets, a discounted gym and great public transport linksYou’ll have excellent customer service experience gained in a fast-moving business with demonstrable experience building internal and external relationships. You’ll further be able to demonstrate a hands-on approach to problem solving, have excellent communication skills and working knowledge of Microsoft office and be comfortable interpreting financial information.You’ll be working with a variety of internal and external stakeholders, so will need to have excellent communication, negotiation, persuading and influencing skills. It’s also important that you have a desire to solve problems and continually improve our systems and processes.If you have experience within **order fulfilment, order to delivery** or **order processing** then we would like to hear from you.With the strength of our brands behind you, a culture of **high-performance** that motivates you and the **freedom** to drive your career your way, our shared ambition will inspire you and **delight every customer**. Our future. In your hands. Apply now. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.To find out more about what it’s like to work here, visit our careers site:#LI-HYBRIDINDOTC#LI-GW1UKICFD2locations: Warrington, United Kingdomtime type: Full timeposted on: Posted 30+ Days Ago