Order Processing Coordinator

Lvmh; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury products corporation in the United Kingdom is looking for an Operations Coordinator to manage POSM and free goods orders while ensuring timely execution of launch activities. The ideal candidate has 2-3 years of experience in logistics or customer service, excellent communication skills, and proficiency in Microsoft Office and SAP. This role involves coordinating with internal teams and distribution to enhance operational efficiency in a dynamic environment.

Qualifications

• 2-3 years of operational, logistics or customer service experience in a FMCG environment.

Responsibilities

• Manage POSM/Free Goods orders and fulfilment.
• Coordinate shipping requests with distribution.
• Assist Operations Specialist with reports.

Skills

Excellent written and verbal communication skills

Eager to learn and adaptable

Action oriented and proactive

Ability to prioritize

Effective time management skills

Great problem-solving skills

Supportive and calm under pressure

Tools

Microsoft applications (Word, Excel)

SAP or comparable ERP system

Job description

DEPARTMENT: Operations

LOCATION: Hersham Office

PURPOSE OF THE ROLE

To work closely with the Marketing and Supply teams to ensure all Launch and Sample orders are managed and processed on time within agreed SLAs. To Support Operations Specialist with internal orders and order processing.

Job responsibilities

MAIN RESPONSIBILITIES

Launch Management POSM/Free Goods Orders

• To be the main point of contact for UK and EIRE launch and order planning for POSM and free goods
• Assist with the successful implementation of all launch activities so that all on counter dates are met
• Work closely with the Supply team to ensure orders and matrixes are downloaded from Aurora in the agreed time frame
• To clearly communicate the status of, and manage solutions for, launch management, distribution management, shortage reports, and any logistical constraints for POSM
• Any ad-hoc duties as required

Key Account Management

• Place all POSM/Free Goods orders
• Manage POSM/Free Goods fulfilment within PCD and communicate to relevant stakeholders
• Develop internal relationships within brands to maintain the role of a trusted partner and ensure operational excellence
• Respond to all queries and issues related to POSM/free goods post fulfilment
• To clearly communicate the status of and manage all POSM/free goods launch orders internally and externally to retailers
• Assist Operations Specialist with Daily and Weekly reports to Commercial team

Logistics Management

• Coordinate shipping requests with distribution Milton Keynes
• Act as a liaison between distribution centre in Milton Keynes, transport partners, the customer and Supply and marketing teams
• Prepare all operational reports concerning demand activities for Launch orders
• To communicate the order flow status to the customer and subsequently onto all relevant business stakeholders as necessary

Internal Collaboration

• Work in tandem with the wider operational team to ensure information is captured and passed onto the relevant team member in a timely fashion
• Actively participate in daily, weekly and monthly team meetings to maintain good communication within the department

Profile

• Excellent written and verbal communication skills
• Eager to learn and adaptable
• Action orientated and proactive
• Ability to prioritise, and effective time management skills
• Adaptable, with great problem solving skills
• Quick thinking, supportive and calm under pressure
• 2-3 years of operational, logistics or customer service experience in a FMCGs environment

Technical skills

• Proficient in Microsoft applications (Word, Excel)
• Proficient in SAP or comparable ERP system.

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