Order Entry Administrator (Fixed Term Contract)

Sonova Group; Warrington; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading medical equipment manufacturer in Warrington is seeking an Order Entry Administrator on a fixed-term contract. The role involves processing new orders in SAP and Salesforce, requiring strong attention to detail and excellent organizational skills. Ideal candidates will have fluent English communication skills and a proactive, customer-oriented approach. Training and career development are provided by the company.

Benefits

Extensive training and development opportunities

Inclusive company culture

Significant career growth potential

Qualifications

• Excellent attention to detail and accurate documentation habits.
• Ability to learn new systems quickly.
• Prior experience in a similar role is an advantage.

Responsibilities

• Accurately enter new orders into SAP and confirm orders for processing.
• Review and assess impressions for quality.
• Process credits for approved in-period returns.

Skills

Fluent written and verbal English skills

Proficiency in MS Office

Strong organisational and time-management skills

Attention to detail

Ability to prioritise and work efficiently under pressure

Proactive and customer-oriented mindset

Good communication and collaboration skills

Adaptable and eager to learn continuously

Education

Equivalent education (e.g., GCSE English/Maths)

Tools

SAP

Salesforce (CRM)

Job description

Order Entry Administrator (Fixed Term Contract)

Sonova Group is looking for an Order Entry Administrator (Fixed Term Contract) to process new, repair, remake, and credit return orders in SAP and Salesforce (CRM). This role requires excellent attention to detail, strong communication skills, and a commitment to accuracy and efficiency.

Key Responsibilities

• Accurately enter new orders into SAP, selecting correct accounts, shipping methods, pricing, and instrument configuration.
• Review and assess impressions for quality and audiograms for instrument suitability.
• Print, prepare, and scan all required paperwork and documentation.
• Confirm orders through to the next stage of processing.
• Identify and escalates incomplete or unclear orders using Salesforce (CRM).
• Verify serial numbers and enter repair and remake orders into SAP, ensuring accurate configuration.
• Assess impressions for quality on remake orders.
• Query and escalates discrepancies or issues through Salesforce (CRM).
• Verify invoice dates for eligibility within the return period.
• Process credits for approved in-period returns and prepare items for reprocessing.
• Return any out-of-period credits to the Dispenser.
• Record and escalates order or credit related issues through Salesforce (CRM).

Qualifications

• Fluent written and verbal English skills.
• Proficiency in MS Office and quick to learn new systems.
• Strong organisational and time‑management skills.
• Attention to detail and accurate documentation habits.
• Ability to prioritise and work efficiently under pressure.
• Proactive, responsible, and customer‑oriented mindset.
• Team player with good communication and collaboration skills.
• Reliable, adaptable, and eager to learn continuously.
• Prior experience in a similar role or equivalent education (e.g., GCSE English/Maths) is an advantage.

What We Offer

As a leading hearing care provider headquartered in Switzerland, Sonova offers extensive training and development opportunities, a culture of inclusivity, and significant career growth potential through individual development plans.

Equal Opportunity Employer

Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability or any other legally protected status.

Seniority, Employment Type & Job Function

Seniority level: Entry level
Employment type: Contract
Job function: Purchasing
Industry: Medical Equipment Manufacturing