Optical & Hearing Assistant

The Hearing Care Partnership; Sutton; On-site; GBP 24,000 - 29,000; Part time

Job summary

A premium optical and audiology company in Sutton is seeking an Optical & Hearing Assistant. This role involves welcoming customers, assisting with designer eyewear selection, and ensuring a high-quality service experience. Ideal candidates will have retail experience and a passion for customer service. Full training is provided. This part-time position offers a salary of £24,610 FTE plus bonus, with various employee perks.

Benefits

Staff, family and friends discount

Bonus scheme

Medical cash plan

Ongoing training and development

High street discounts

24/7 access to a GP

Volunteering leave

22 days holiday pro rata plus bank holidays

Qualifications

• Experience providing exceptional customer service, preferably in retail or hospitality.
• Polished, professional, and friendly approach.
• Willingness to learn and provide support during customer interactions.

Responsibilities

• Welcome and guide customers through their optical and audiology experience.
• Assist customers in choosing from premium eyewear.
• Train on diagnostic tools and provide informed customer service.

Skills

Customer relationship building

Retail experience

Team-first attitude

Job description

Optical & Hearing Assistant – Sutton

Salary: £24,610 FTE + Bonus | Part Time | Monday, Thursday, Friday, Saturday

Step into a retail opportunity with a difference

We offer careers in a premium but friendly environment where you will genuinely connect with customers, work with stylish eyewear and assist the wider team in providing high quality optical and audiology care. What’s more, you’ll receive full training. If you have a passion for exceptional customer service, this could be your perfect next step.

Why Join Us?

• Work with premium products – including beautifully crafted designer eyewear and advanced hearing care solutions.
• Staff, family and friends discount on high-end frames and accessories.
• Bonus scheme to reward your hard work and dedication.
• Medical cash plan to support your wellbeing.
• Ongoing training and development through the Leightons Learning Academy.
• High street discounts
• 24/7 access to a GP
• Volunteering leave
• 22 days holiday pro rata plus bank holidays

The Role

As an Optical & Hearing Assistant, you are the face of our Sutton boutique — the first impression, the warm welcome, guiding customers through a tailored experience. You’ll receive full training in some of our diagnostic tools and team members will be on hand for support, giving you the confidence to deliver an informed service. You’ll also have the opportunity to help customers choose from designer eyewear and feel fabulous. They’ll leave us feeling seen, heard and delighted.

Who We’re Looking For

This role is ideal for someone who:

• Loves building great relationships with customers and making them feel valued
• Would like the opportunity to positively impact people’s vision and hearing, working with high quality products
• Has a polished, professional yet friendly approach.
• Has experience of providing great customer service, e.g. retail or hospitality
• A passion for helping people look and feel their best.
• A team‑first attitude and willingness to learn.
• Prepared to travel to a centre of excellence for a 4‑6 week induction.

Excited? Click on Apply to find out more

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero‑tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignement, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 months should not reapply for the same job role