Optical Assistant

Bayfields Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

A dedicated optical service provider in Beckenham is seeking an experienced Optical Assistant. This role involves greeting customers, assisting in selecting frames and lenses, and managing appointments. Applicants should have experience with single focus, multi-focal lenses, and strong communication skills. The position offers opportunities for professional development through training courses and workshops, ensuring a supportive work environment focused on client satisfaction.

Benefits

Support for personal wellbeing

Professional development courses

Hands-on experience at Zeiss Offices

Qualifications

• Experience in dispensing single focus lenses, multi‑focal lenses, and contact lenses.
• Strong customer service and communication skills.
• Ability to work well in a team and independently.

Responsibilities

• Greet customers warmly and provide excellent service.
• Assist customers in selecting suitable frames and lenses.
• Schedule appointments and manage bookings.
• Handle administrative tasks, including processing payments.

Skills

Excellent customer service

Communication skills

Strong IT skills

Attention to detail

Teamwork

Job description

Optical Assistant
Beckenham, BR3 3NP
Salary up to £25,708.80 per annum, pro rata for part time hours (rising to £26,644.80 per annum once you have completed our Front of House Development course)

We are looking for an experienced Optical Assistant to join our amazing team in Beckenham for 4 days / 32 hours per week (Wednesday to Saturday 9am - 5:30pm).

When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.

At Bayfields, we are passionate about the services we provide our clients so as our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on delivering obsessively great service at every step in the Bayfields client journey. We need an experienced Optical Assistant with experience of dispensing single focus lenses, multi‑focal lenses and contact lenses. We would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients.

Key Responsibilities

• Greet customers warmly and provide excellent service.
• Assist customers in selecting suitable frames, lenses, and other optical products.
• Experience of dispensing single focus lenses, multi‑focal lenses and contact lenses.
• Schedule appointments and manage bookings.
• Maintain product displays and ensure the store is tidy and presentable.
• Handle administrative tasks, including processing payments and orders.

What We’re Looking For

• Excellent customer service and communication skills.
• A keen interest in eye care and eyewear.
• Strong attention to detail and organizational abilities.
• The ability to work well in a team and independently.
• Previous experience in optical retail.

What We Offer

• An enjoyable professional working environment that is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course.
• A comprehensive learning journey that includes workshops demonstrating various types of optical screening equipment, basic repairs and adjustments, an introduction to Contact Lenses and the Eye and its anatomy, understanding spectacle frames and lenses, and an opportunity to network and learn with colleagues from other practices.
• Opportunity to explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer.
• Hands‑on experience at the Zeiss Offices in Birmingham and a final part of the journey in a learning practice under the expert guidance of a learning manager.

If you are an enthusiastic, customer‑focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you!

Please see our candidate privacy notice here for details on how we use and store your information: https://bit.ly/bayfieldsprivacy