Optical Assistant

Ace & Tate; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant eyewear retailer in Cardiff is seeking an Optical Assistant to enhance customer shopping experience. The role includes providing style advice, explaining lens options, and ensuring quality service in store. Ideal candidates will enjoy working in a fun environment and must have strong communication skills. This position offers benefits including holiday entitlement and performance-based bonuses, along with a focus on wellness and team culture.

Benefits

Monthly performance bonus

28 days holiday entitlement

Wellness support and healthy snacks

Discount codes for optical products

Frequent team events

Access to a learning portal

Qualifications

• Experience in retail or customer service is preferred.
• Ability to work effectively in a team and independently.
• Strong communication skills to engage with customers.

Responsibilities

• Create a welcoming vibe for customers.
• Provide clear style advice to help customers choose frames.
• Explain lens options and coatings clearly.
• Polish lenses and adjust frames for customers.
• Assist customers with lens upgrades and additional options.

Skills

Customer Service

Attention to Detail

Communication

Sales Support

Job description

Company Description

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

Therefore, we are looking for an Optical Assistant in Cardiff, 8‑hour shift.

Responsibilities

• Create a welcoming vibe – Make every customer feel seen and excited to be in store.
• Deliver clear style advice – Help customers find frames that feel right for them by sharing helpful style tips.
• Share your knowledge – Explain the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right – Polish lenses, adjust frames, and make sure every pair leaves looking sharp and ready to wear.
• Handle sales with care – Walk customers through lens upgrades, coatings, and add‑ons to ensure they leave with exactly what they need.

What We Offer

• Rewarding your impact – Earn up to an 8% monthly bonus by reaching store targets.
• Time to recharge – 28 days holiday entitlement, with up to 33 days after two years of service (based on full‑time employment).
• We care about you – Wellness support with healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style – Discount codes for free and discounted opticals and sunglasses.
• A culture to love – Frequent and memorable team events.
• Time to grow – Unlimited access to our internal learning portal.