Operations Support Administrator

Cambridge University Press Ltd.; Cambridge; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading academic publisher and assessment organization is seeking an Operations Support Administrator in Cambridge to provide administrative support across teams. This hybrid role involves completing operational tasks effectively while offering excellent customer service. The ideal candidate should be proactive, adaptable, and experienced in administrative work, with strong Microsoft Office skills. Benefits include competitive salary, flexible working options, and 28 days annual leave. Join us to make a real impact in education.

Benefits

28 days annual leave plus bank holidays

Private medical insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Qualifications

• Proactive and adaptable individual who thrives in a changing environment.
• Experienced in administrative work, ideally in a busy setting.
• Comfortable with regular changes in working practices.

Responsibilities

• Deliver operational processes accurately and on time.
• Provide excellent customer service to stakeholders.
• Implement process improvements and share best practices.

Skills

Adaptability

Attention to detail

Communication skills

Collaborative

Tools

Microsoft Office (Word, Excel, Outlook)

SAP systems

PowerBI

Job description

Job Title: Operations Support Administrator

Salary: £24,900 – £28,650

Location: Cambridge, UK – Hybrid (40 – 60% time in Cambridge office)

Contract: Permanent

Hours: Full time (35 hours per week)

Join a team that keeps education moving—your attention to detail and adaptability will help deliver world-class qualifications to learners worldwide.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We're looking for Operations Support Administrator to provide flexible administrative support across our Education Operations teams during peak periods. You'll rotate between teams, ensuring timely and accurate completion of tasks and supporting operational resilience.

About the role

You’ll take ownership of delivering agreed operational processes, champion excellent customer service, and thrive in an environment where priorities can change quickly. Collaboration is key—you’ll work closely with colleagues across Cambridge International and other parts of the organisation, sharing knowledge and building strong working relationships to achieve common goals. This role offers variety, challenge, and the chance to make a real impact on our ability to deliver world-class assessments.

Key Responsibilities

• Complete varied operational processes accurately and on time.
• Provide excellent customer service to internal and external stakeholders.
• Share best practice to identify and implement process improvements.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About You

• Proactive, adaptable, who thrives in a changing environment and learns new tasks quickly.
• Experienced in administrative work, ideally in a busy setting.
• Strong prioritisation, attention to detail and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Collaborative and approachable, with the ability to build strong working relationships.
• Comfortable with regular changes in working practices.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Experience using SAP systems or Cambridge exam platforms.
• Familiarity with PowerBI or other data analysis tools.
• Previous experience in an education or assessment environment.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 31 January 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on week commencing 9 February 2026.

If you are shortlisted and progressed through the stages, you can expect:

• There will be two short role-related tasks to be completed either before or during the interview, which we will confirm along with the interview invitation.
• Final stage interview: in person at our offices in Cambridge or via MS Teams.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.