Operations Planner | Data‑Driven Scheduling at a Busy Resort

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 28,000; Full time

Job summary

A leading entertainment company based at Alton Towers Resort is seeking an Operations Planner to oversee workforce planning and operational efficiency. The ideal candidate will have experience in resource management and thrive in a fast-paced environment. Responsibilities include scheduling, managing resource challenges, and ensuring compliance with labour laws. Benefits include discounts across Merlin attractions and a competitive salary package of £28,000 annually.

Benefits

40% discount off LEGO® sets

Merlin Magic Pass: 20 free tickets

25% discount in Merlin retail shops

Employee assistance programme

Ongoing training & development

Qualifications

• Proven experience in workforce planning, scheduling, or resource management.
• Background in a fast-paced, guest-focused environment, preferably in hospitality.
• Strong understanding of labour laws and compliance.

Responsibilities

• Create and distribute operational rosters to meet daily requirements.
• Schedule front-line teams according to budgets and operational needs.
• Prepare hours reports to support payroll accuracy.

Skills

Workforce planning

Resource optimisation

Data analysis

Stakeholder management

Tools

Microsoft Excel

Job description

A leading entertainment company based at Alton Towers Resort is seeking an Operations Planner to oversee workforce planning and operational efficiency. The ideal candidate will have experience in resource management and thrive in a fast-paced environment. Responsibilities include scheduling, managing resource challenges, and ensuring compliance with labour laws. Benefits include discounts across Merlin attractions and a competitive salary package of £28,000 annually.