Operations Manager, Selfridges London

Chanel Inc.; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury brand located in the City of London is searching for a Boutique Operations Manager to oversee daily operations and ensure a premium client experience. The ideal candidate will possess excellent communication skills, experience managing HR processes, and a commitment to sustainability. This role offers a unique opportunity to contribute to a culture focused on personal growth and collective progress.

Benefits

Private Medical Insurance

Online GP App with 24/7 appointments

Cycle Scheme participation

Qualifications

• Proven ability to thrive in a high-pressure environment.
• Experience managing a team and support staff.
• Commitment to sustainability and positive impact.

Responsibilities

• Manage daily operations of the Heart of House for client experience.
• Make tactical and strategic decisions under the Boutique Director's supervision.
• Ensure a safe and welcoming environment for clients and employees.

Skills

Excellent listening and communication ability

Ability to manage HR tools and processes

Experience in ensuring safety and security in a retail environment

Job description

**Operations Manager** **Location: CHANEL, Selfridges London** CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.YOUR ROLE @CHANEL:The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity. The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client. The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence. Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience Providing our clients and employees a safe and welcoming environment is a key impact of this role, through managing the Boutique Security in concert with our Security Team **WHAT YOU WILL BRING TO THE ROLE** Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success You will thrive in the role if you are motivated by: **WHAT WILL YOU GAIN FROM THIS EXPERIENCE** An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success **BENEFITS AT CHANEL** Our employee benefits have been created to support you across your professional and personal life by offering you:Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories \*Benefits are eligibility dependent and subject to change at any time *At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.*Exceptional creation and client experience