Operations Manager (Mobile Response)

Northern Security Ltd; Carlisle; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading security service provider in the UK seeks a Team Leader to supervise and develop mobile security officers. Responsibilities include organizing schedules, maintaining customer relations, and ensuring compliance with safety standards. Candidates should be highly organized, customer-focused, and possess a valid UK driving license. The role offers full training, a company van, and various benefits including a pension scheme.

Benefits

Full training provided

Company van, laptop, and mobile phone

28 days holiday

Company contributory pension scheme

Long Service Award scheme

Qualifications

• Age: over the age of 25.
• Full UK driving licence held for a minimum of 2 years.
• Ability to provide 5 years checkable history for BS7858 vetting.

Responsibilities

• Supervise and train mobile and response security officers.
• Organise and maintain security officer rota patterns.
• Conduct regular customer visits for good relations.
• Compile assignment instructions and risk assessments.
• Conduct KPIs and annual appraisals.
• Analyse mobile data reports for improvements.
• Respond to incidents during working hours.
• Ensure maintenance of mobile vehicles.

Skills

Highly organised

Problem-solving

Customer focus

Independent decision-making

Flexibility for shift work

Job description

Are you ready for a new challenge in the security industry? Join the team at Northern Security, a leading provider of comprehensive security services across the North of England, with offices in Carlisle and Middlesbrough. We offer a wide range of services, including Alarm Response & Keyholding, and proudly operate across diverse sectors such as Nuclear, Education & Healthcare, and both the Public and Private sectors. With a dedicated workforce of over 200 security professionals, we are committed to delivering safety and peace of mind to our clients.

The Role

A central pillar of this role is Team Leadership & Development, where you will directly train, supervise, and nurture the growth of mobile security officers, conducting regular appraisals to support their professional journeys. This people‑focused work is tightly coupled with Operational Efficiency, as you will be responsible for the complex logistics of creating and maintaining seamless rota patterns and mobile schedules to ensure optimal resource allocation across all sites. Furthermore, you will act as the primary point of contact for external partners, engaging in Client Relationship Management through regular site visits to maintain excellent customer satisfaction. Underlying all these activities is a commitment to Compliance & Safety, achieved by compiling meticulous assignment instructions and health and safety risk assessments, alongside a dedication to data‑driven improvement by proactively analysing mobile data reports to identify and implement strategic enhancements to service delivery.

Role Responsibilities

• Supervise, train, and direct mobile and response security officers
• Organise and maintain efficient security officer rota patterns and mobile schedules
• Maintain good customer relations through organising regular customer visits
• Compile all assignment instructions and health and safety risk assessments
• Conduct KPIs and annual appraisals with mobile security officers
• Analyse mobile data reports as a tool for identifying improvement opportunities
• Respond to call outs and incidents during the working day and investigate
• Ensure all mobile vehicles are maintained

Applicant Requirements

• Highly organised and conscientious
• A strong problem‑solver with the ability to cope under pressure
• Customer focused, polite and approachable
• Professional and capable of independent decision‑making
• Flexible to accommodate shift work

Mandatory Criteria

• Age: over the age of 25
• Driving licence: full UK driving licence held for a minimum of 2 years
• Vetting: ability to provide 5 years checkable history to complete BS7858 vetting and screening

Benefits of the Role

• Full training will be provided
• Company van, laptop and mobile phone
• 28 days holiday (pro rata for part time hours)
• Company contributory pension scheme available
• Long Service Award scheme

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.