Operations Manager — Customer & Process Excellence (15-Month)

MBL Solutions Ltd; Wallsend; On-site; GBP 30,000 - 40,000; Full time

Job summary

A market-leading gift card technology provider is seeking an Operations Manager for a 15-month fixed-term contract. This role focuses on supporting operational plans, ensuring customer satisfaction, and collaborating with various teams. The ideal candidate has experience in fast-paced environments and can handle high-profile client relationships. Proficiency in Microsoft Office is required. This is an entry-level position based in Wallsend, UK.

Qualifications

• Experience in a fast-paced environment with high profile clients is essential.
• Ability to handle customer complaints and escalations.
• Understanding of gift card platforms is a plus.

Responsibilities

• Support the delivery of operational plan focused on customers and commercial success.
• Ensure the team operations meet various stakeholder expectations.
• Collaborate with different teams to resolve customer queries efficiently.
• Oversee daily operations of the MBL Operations team.
• Develop and train on new process protocols.

Skills

Fast-paced work environment

Handling customer complaints

Understanding gift card platforms

Financial query resolution

Attention to detail

Proactivity

Advanced Microsoft Office skills

Tools

Microsoft Office (Word & Excel)

Job description

A market-leading gift card technology provider is seeking an Operations Manager for a 15-month fixed-term contract. This role focuses on supporting operational plans, ensuring customer satisfaction, and collaborating with various teams. The ideal candidate has experience in fast-paced environments and can handle high-profile client relationships. Proficiency in Microsoft Office is required. This is an entry-level position based in Wallsend, UK.