Operations Manager

Diana B. Beauty; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty company in Leicester is seeking an experienced Operations Manager to oversee branch operations. The role includes leading a motivated team, managing budgets, and ensuring compliance with health and safety policies. Ideal candidates have a strong background in operational management and excellent customer service skills. This is a pivotal role in a growing business that rewards initiative and results.

Qualifications

• Proven ability to lead, motivate, and develop teams.
• Strong commercial acumen with experience managing branch-level P&L and budgets.
• Results-driven with a focus on achieving and exceeding targets.

Responsibilities

• Lead and manage all branch operations, ensuring processes, systems, and controls are optimised.
• Develop and execute forecasts, budgets, and business plans to drive profitable growth.
• Deliver exceptional customer service in line with company standards.

Skills

Team leadership

Commercial acumen

Customer service excellence

Analytical skills

Operational management

Job description

Join to apply for the Operations Manager role at Diana B. Beauty

This company is renowned for delivering high-quality, bespoke solutions to clients across diverse sectors, from automotive to advanced industrial applications. Operating from a modern, well-equipped facility, they combine cutting-edge technology with a commitment to continuous improvement and lean practices. They are now seeking an Operations Manager who will ensure operational excellence across all areas, from health and safety compliance to customer service, financial management, and team development. You will be the driving force behind achieving targets, improving processes, and delivering exceptional service to customers.

Key Responsibilities

• Lead and manage all branch operations, ensuring processes, systems, and controls are optimised.
• Develop and execute forecasts, budgets, and business plans to drive profitable growth.
• Deliver exceptional customer service in line with company standards.
• Oversee branch personnel, fostering a high-performing and motivated team.
• Ensure full compliance with Health & Safety and Quality Assurance policies.
• Maximise IT and operational systems to improve efficiency and service delivery.
• Identify areas for improvement, propose corrective actions, and implement growth opportunities.
• Prepare and present monthly reports on branch performance to senior management.

Skills & Experience Required

• Proven ability to lead, motivate, and develop teams.
• Strong commercial acumen with experience managing branch-level P&L and budgets.
• Results-driven with a focus on achieving and exceeding targets.
• Exceptional customer service skills and a passion for delivering excellence.
• Positive, proactive, and can‑do approach to problem‑solving and business growth.
• Excellent reporting, analytical, and operational management skills.

This is an exciting opportunity to make a tangible impact in a growing business. You will play a key role in shaping branch strategy and operations, while working in a supportive environment where initiative and results are rewarded.

If you are a motivated and results-focused leader looking for your next challenge, we want to hear from you. Apply now!

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