Operations Manager

Stay Cozy; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality management company is seeking an Operations Manager in London to oversee daily operations, manage budgets, and enhance guest experience across properties. Candidates should have proven experience in operations, strong leadership skills, and be tech-savvy. This role involves collaboration with various teams and the ability to thrive in a fast-paced environment. Interested applicants can apply via email.

Qualifications

• Proven experience in operations management, preferably in hotels or property management.
• Strong leadership skills with the ability to manage and develop a small team.
• Organized, hardworking, and detail-oriented.

Responsibilities

• Lead and develop a small team, fostering a culture of efficiency and excellence.
• Oversee onboarding of new properties, including budgeting, procurement, and project management.
• Communicate effectively with guests and residents, ensuring prompt issue resolution.

Skills

Operations management

Leadership

Analytical mindset

Guest-centric approach

Tech-savvy

Tools

Breezeway

Guesty

GSuite

Notion

Job description

Are you a hands‑on leader with a passion for hospitality and operational excellence? We’re looking for an Operations Manager to drive efficiency, optimize processes, and elevate our guest experience across our Philadelphia properties.

In this role, you’ll oversee daily operations, manage budgets, onboard new properties, and build relationships with vendors and contractors. Working closely with senior leadership, you’ll identify challenges, implement solutions, and ensure seamless execution across all facets of our hospitality and operations teams.

Responsibilities:

• Lead and develop a small team, fostering a culture of efficiency and excellence.
• Collaborate with senior management to streamline processes and enhance service delivery.
• Leverage technology to optimize operations, utilizing tools like Breezeway, Guesty, GSuite and Notion.
• Oversee onboarding of new properties, including budgeting, procurement, and project management.
• Work closely with Housekeeping and Maintenance teams to uphold high service standards.
• Communicate effectively with guests and residents, ensuring prompt issue resolution and satisfaction.

Qualifications:

• Proven experience in operations management, preferably in hotels or property management.
• Strong leadership skills with the ability to manage and develop a small team.
• Analytical mindset with problem‑solving abilities to drive improvements.
• Guest‑centric and positive mindset.
• Organized, hardworking, and detail‑oriented.
• Tech‑savvy with the ability to navigate and optimize digital tools.
• Thrives in a fast‑paced, ever‑changing, always challenging startup environment.
• Ability to work effectively both in a team environment as well as independently.
• Comfort in independent problem solving with the humility to ask for help when needed.
• Unintimidated by using mobile apps while in the field for team collaboration and communication.
• Flexible schedule and willing to work evenings, weekends and holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.

If you’re ready for an evolving and fast‑paced environment that is focused on delivering amazing experiences, we’d love to hear from you! Please email us at [e-mail]