Operations Coordinator

AQA Education Ltd; Milton Keynes; On-site; GBP 26,000; Full time

Job summary

An educational services organization is seeking an Operations Coordinator to join their Scanning Centre team in Milton Keynes. This on-site position involves supervising a team during critical examination processing periods and ensuring operational tasks such as scanning, stock control, and secure destruction of scripts are performed to high standards. The ideal candidate will exhibit strong team leadership skills, attention to detail, and a proactive approach to process improvement. Included are competitive benefits such as a generous pension scheme and annual leave.

Benefits

Exceptional pension scheme

25 days annual leave

Five additional paid volunteering days

Qualifications

• Good communication skills, both written and verbal.
• Experience supervising and leading a team.
• Ability to follow detailed work instructions.

Responsibilities

• Lead Goods In activities ensuring proper handling of exam materials.
• Supervise and support temporary staff during operations.
• Contribute to continuous improvement of processes.

Skills

Team leadership

Attention to detail

Effective communication

Intermediate computer skills

Education

Good general level of education

GCSE Level 4 in Math and English or equivalent

Tools

Microsoft Word

Excel

SharePoint

Teams

Outlook

Job description

**Operations Coordinator – Goods In****6‑Month FTC** **Milton Keynes (On‑site)** **£25,159.00****This role includes an 8‑week night‑shift period during the summer peak (enhanced pay applies).**We’re looking for an Operations Coordinator to join our Scanning Centre team on a fixed‑term basis. In this role, you’ll be central to ensuring exam materials move smoothly through our processes from Goods In, through preparation and processing, to secure storage and destruction directly contributing to the success of each examination series.* **Lead on Goods In activities**, ensuring exam materials are received, checked, and processed accurately during the summer project.* **Supervise and support temporary staff,** ensuring processes are followed correctly, performance targets are achieved, and maintain high quality standards.* Carrying out a range of operational tasks including scanning, warehouse activities, stock control, and secure script destruction.* Maintaining a safe, organised, and compliant work environment in line with Health & Safety requirements.* Contribute to continuous improvement by identifying opportunities to refine processes and ways of working.* Receive **full training**, including Electric Power Truck (EPT) and Pump Truck operation, along with training across additional Scanning Centre processes.* Experience in a **Goods In or warehouse environment**.* **Team leadership experience** is essential, ideally gained in a busy operational setting.* Ability to work effectively in a fast‑moving, high‑volume environment.* Strong attention to detail and confidence following instructions accurately.* Flexibility to work different shift patterns, including night shifts during the summer peak.* A proactive, reliable, and collaborative approach.* Access from day one to an exceptional pension scheme, with combined employee and employer contributions of up to 18.5%.* 25 days annual leave (pro-rata), plus bank holidays.* Five additional paid volunteering days to support causes important to you.* Receive **full training**, including Electric Power Truck (EPT) and Pump Truck operation, along with training across additional Scanning Centre processes.Please upload your most recent CV along with a cover letter outlining your skills and experience relevant to this role.**Applications close at 23:59 on Sunday 15th February. Interviews will be held at our Milton Keynes office on Monday 23rd & Tuesday 24th February.**AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.#CRE23**Recruitment Agencies**We have a preferred supplier list (PSL) in place.Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.# # # **Full Job Description****Summary**As a key member of the Scanning Centre team, the Operations Coordinator is involved in a range of tasks in connection with the processing of scripts from receipt through Goods-in to storage. Achieving high quality standards, maintaining agreed productivity schedules, and contributing to process improvement are all key aspects of the role. During each Examination Series the Operations Coordinator takes responsibility for a specific function within the Scanning Centre, supervising a team of temporary workers across day, and during the peak summer series night shift, to deliver a successful series.Landscape: This operational role sits in the Scanning Centre team, and you will be reporting to the Shift Team Leader. You will be within a team of 20, working alongside other Operations Coordinators and our Continuous Improvement/Quality team. Activities: Implementation of allocated tasks to deliver multiple concurrent customers examination series, both UK and International, ensuring compliance to each individual contract and service provision. Processing high stakes and time critical examinations including general qualifications (GCSE & A-Level), functional skills and on demand formative educational assessments. Supporting the delivery to time and quality. Working as part of a team, processing up to 12 million examination scripts with the capability to operate 24 hours a day, 6 days a week utilising a temporary workforce of up to 650 people. Input to lessons learned and continuous improvement activities. Ability to deliver training to individuals or teams and monitor successful outcome. Operational Responsibilities: Perform core Scanning Centre activities accurately, efficiently, on time and to agreed quality and performance targets, including, but not limited to the physical processing of scripts, overseeing of stock levels, warehouse activities and script destruction. Contribute to process design, documentation and implementation. Actively contribute to the development of process improvement initiatives and support the implementation of these initiatives within the scanning centre. Ensure allocated area follows 5s principles, well organised and complies with all AQA Health & Safety policies, procedures, and guidelines. Summer Series Responsibilities: Operational Responsibilities: Oversight and responsibility for specific allocated function, area, or process within the Scanning Centre. Have a clear understanding of the work Instructions for the relevant operation ensuring any changes are communicated, understood, documented, and controlled through the Management Team. Maintain the correct levels of materials and consumables required for the project are available within the allocated area. Team Leadership: Supervise and mentoring of temporary staff in line with the culture and values of AQA. Ensuring the allocated team are fully trained and have a clear understanding of all processes to be carried out. Monitor quality and performance of the team against the requirements of the project. Identifying any issues with understanding or performance of duties within the team and resolving or escalating as appropriate. Ensure all labour movement, attendance, absence, leavers etc. are accurately recorded monitored and reported. Criteria Qualifications Essential: Good general level of education. Desirable: GCSE Level 4 in Math and English or equivalent. Knowledge Desirable: Process improvement methodologies, such as Lean, Kaizen or Six Sigma Experience Essential: Supervising and leading a team. Essential: Conducting repetitive work to high levels of quality. Skills/abilities Essential: Effective communication skills – written and verbal. Essential: Intermediate Computer Skills Essential: Strong attention to detail. Essential: Able to follow detailed work instructions. Essential: Able to deliver operator training and monitor compliance. Essential: Ability to analyse and report on performance data. Desirable: Microsoft Word, Excel, SharePoint, Teams and Outlook skills. Personal attributes Essential: Work well under pressure. Essential: Adaptable and positive to change. Essential: Ability to work as part of a team and as an individual. Other Essential: Available for working shifts and extended hours in peak periods. This job description should not be regarded as exclusive or exhaustive. There may be other duties and requirements associated with the post which the company may reasonably require you to perform from time to time.At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every