Onsite Customer Experience & Support Specialist

Silaris Informations Pvt. Ltd.; Bridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

A customer-centric digital BPO in Bridge is seeking a full-time Customer Support Representative. This role involves handling customer interactions, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will have strong customer support skills, excellent communication abilities, and the capacity to work both independently and as part of a team. A high school diploma is required, and further education is advantageous. Join a firm committed to service excellence and customer satisfaction.

Qualifications

• Strong Customer Support and Customer Service skills to deliver exceptional experiences.
• Proven ability to prioritize Customer Satisfaction and establish good relationships with clients.
• Excellent verbal and written Communication skills required for professional interaction.
• Competence in Troubleshooting to identify and resolve customer issues efficiently.
• Ability to work effectively as part of a team and independently.
• Experience with customer support technologies and tools is a plus.
• High school diploma or equivalent required; further education is a benefit.

Responsibilities

• Handle customer interactions through various channels.
• Address inquiries and resolve issues to ensure customer satisfaction.
• Provide accurate information while maintaining a positive experience.

Skills

Customer Support

Customer Service

Communication

Troubleshooting

Teamwork

Education

High school diploma or equivalent

Tools

Customer support technologies

Job description

A customer-centric digital BPO in Bridge is seeking a full-time Customer Support Representative. This role involves handling customer interactions, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will have strong customer support skills, excellent communication abilities, and the capacity to work both independently and as part of a team. A high school diploma is required, and further education is advantageous. Join a firm committed to service excellence and customer satisfaction.