Onsite 2nd Line IT Support Engineer

Opustech; Reigate; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading Managed Service Provider is seeking an IT Support Engineer to offer effective 1st and 2nd line support to clients in central London. The role requires excellent customer service skills and experience in varied IT environments, particularly with Microsoft365 and both Mac and Windows Operating Systems. Key responsibilities include managing personal call queues, logging information, and providing timely updates to clients. This position offers a salary of £40-£42k depending on experience, alongside comprehensive benefits including private healthcare and training pathways.

Benefits

Private Healthcare and Cash Plan

Pension and life assurance

Quarterly Dreamball draw

Personalized training and development pathways

Fully funded companywide events

Monthly outstanding performer accolades

Paid volunteering days

Refer a friend scheme (£1,000)

Flexible holiday allowance (25 days pa)

Complimentary daily breakfasts in the office

Qualifications

• 3+ years working for a Managed Service Provider (MSP) is desirable.
• MS Certificates are preferred.
• Familiar with ITIL service strategy.

Responsibilities

• Provide effective 1st and 2nd line support to clients.
• Log detailed information into the case management system.
• Communicate with users to keep them updated on issues.
• Build and configure desktop systems and mobile devices.

Skills

Excellent customer service skills

Experience in varied IT environments

1st and 2nd line support

Microsoft365 admin portals

Support for Mac and Windows Operating Systems

Communication skills

Ability to work autonomously

Tools

Microsoft infrastructure software

Apple Mac infrastructure software

Job description

A leading Managed Service Provider is seeking an IT Support Engineer to offer effective 1st and 2nd line support to clients in central London. The role requires excellent customer service skills and experience in varied IT environments, particularly with Microsoft365 and both Mac and Windows Operating Systems. Key responsibilities include managing personal call queues, logging information, and providing timely updates to clients. This position offers a salary of £40-£42k depending on experience, alongside comprehensive benefits including private healthcare and training pathways.